What does a successful Client Manager do at Fiserv?
You will provide Level 2 support for the SMB Direct portfolio responsible for client solution penetration, education and issue resolution ownership. By increasing overall customer satisfaction, you will support Fiserv revenue growth through increased retention and increased product/service penetration.
What you will do:
- Support the retention and growth of the SMB Direct portfolio and assure client satisfaction by maintaining relationships with clients.
- Resolve simple inquiries and facilitate resolution for moderate to complex inquiries through coordination with customers and other internal Fiserv areas.
- Maintain clear and open communication regarding complex subject matter such as pricing model, funding, and compression management.
- Work with small to medium sized accounts with multi product platforms/environments to deepen the penetration of Fiserv products and services.
- Maintain accurate and up-to-date customer profiles including contract information, communication logs, and product matrix.
- Educate customers on relevant industry information and provides training products, reporting, and self-service tools.
What you will need to have:
- 2+ years’ experience in customer service, sales, business development relationship management or payment processing experience.
- High School diploma or equivalent education, experience and/or military.
What would be great to have:
- 2-year degree.
- Detail-oriented, team player with good planning and problem-solving skills, who is willing to work outside of traditional service parameters.
- Analytical skills - understand industry metrics and trends.
- Knowledge of payment processing; Fiserv’s products, platforms, systems, and operational areas preferred.
- Department hours are Monday through Friday from 8 AM – 6 PM; you could be required to work a shift until 6 PM.
- First 90 days for training will be onsite.
R-10347798
