Customer Support Representative (Part-Time)
About Us:
For over 25 years, Ermi has been a leader in rescuing patients from severe motion loss, helping them live their lives to the fullest. Our innovative programs bridge the care gap for patients facing quality-of-life-threatening conditions, offering technology and services that are the Standard of Care and minimizing risks for patients, physicians, and payors.
Are you looking to break into Healthcare? Grow with us!
General Position Summary:
As a Customer Support Representative (CSR) at Ermi, you will ensure our customers receive top-notch support and timely product fulfillment. You will manage daily operations within your area, focusing on customer support, time management, and meeting performance goals. Your work will contribute directly to our mission of enhancing patients' quality of life. This remote position requires 5 business hours daily, Monday through Friday, totaling 25 hours per week. You will report to the Scheduling and Training Manager in Atlanta, GA.
What You Will Do:
- Managed work order processes and schedules to ensure on-time delivery and product recovery.
- Provide excellent customer support through follow-up calls and texts to patients.
- Communicate schedules effectively with Sales Teams, Warehouse, and other support groups.
- Collaborate proactively with support groups to identify and resolve obstacles, enhancing departmental practices.
- Monitor reports to help meet and exceed operational goals.
- Adhere to all federal and state healthcare regulations and company policies.
- Perform other administrative and clerical duties as assigned by your supervisor.
Required Education and Experience:
- Minimum of 1 year of experience in Customer Service and Scheduling.
- Attention to detail and ability to thrive in a fast-paced environment.
- Excellent time management and organizational skills.
- Flexibility and adaptability to change and multiple demands.
- Proficiency in Excel or other spreadsheet software; Salesforce experience is a plus.
- Strong problem-solving skills and a proactive approach to idea generation.
Our Commitment to Integrity:
At Ermi, integrity is at the heart of everything we do. Our Code of Business Conduct is more than a set of rules—it reflects our values and commitment to doing the right thing. We maintain a culture of organizational ethics that prioritizes patient-driven excellence, fair business practices, and compliance with all applicable laws. As part of our team, you will uphold these principles, ensuring our patients and customers receive the highest standard of care and support.
Join us in making a difference!
If you are passionate about helping others and eager to work for a company that values integrity, excellence, and continuous improvement, we encourage you to apply.
Job Type: Part-time
Expected hours: 1 – 25 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Work Location: Remote
