JOB DESCRIPTION
As a Travel Support Specialist I in Chase Travel , you will assist in ensuring smooth travel experiences for our clients.
Your primary responsibility will be to resolve and escalate travel-related issues, working as a part of a collaborative team to ensure maximum client satisfaction and agent efficiency. Adapt quickly to changes and use your analytical thinking skills to gather and evaluate information to solve problems. Leverage travel management technology tools to optimize the travel process from start to finish, while delivering clear and concise communication to both customers and vendors. Be part of maintaining client satisfaction and enhancing the efficiency of our travel support team.
This role is part of the Administrative Support Services business unit within the Chase Travel Group. This team is dedicated to supporting the businesses of Independent Travel Advisors with FROSCH. You will be working with seasoned advisors on travel related bookings, administrative tasks, and client facing interactions
Job responsibilities
- Resolve travel-related issues by following established procedures, ensuring client satisfaction and efficient service delivery
- Utilize travel management technology tools to assist in the coordination of travel logistics, adhering to quality standards
- Collaborate with team members to integrate ideas and achieve common goals, contributing to an inclusive environment
- Maintain detailed knowledge of product definitions and operating procedures to provide accurate information to clients and vendors
- Communicate effectively with clients and vendors, delivering clear and concise messages through relevant channels
Required qualifications, capabilities, and skills
- Baseline knowledge of front-line customer service processes and procedures
- Demonstrated ability to adapt to changes and manage through ambiguity
- Ability to follow detailed instructions and established procedures to perform routine tasks with attention to detail
- Ability to communicate effectively, both verbally and in writing, with clients and vendors
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
