Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Summary:
Responsible for delivering engagement moments, interactions and/or events for employees with our products and services that encourage discovery, promote features and benefits, and facilitate learning to drive engagement, strengthen product knowledge, and enhance advocacy for Company products and services. Tasked with the execution of internal and virtual meetings and events, researching and securing venues, planning and managing event calendars, selecting and managing vendors, assisting with event marketing, networking, and delivering on event brief objectives. Your creativity, organizational skills, and vision will assist our organization in amplifying brand visibility, employee engagement and knowledge, and improve our organization's growth through events that effectively communicate business strategy and brand personality both in person, and virtually where required. May manage a team including exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies. Assists in development and meeting of departmental budget. Responsible for sales program management activities coordinating among a wide range of cross-functional resources. Support the development and delivery of emerging strategies. This position will focus on field Enterprise teams.
Job Description
Core Responsibilities
Supports the creation and implementation of employee engagement plans that inform, educate and enhance the understanding of the Company’s products, services and experiences.
Manages and implements employee engagement plans that coach, foster and reinforce key sales and service behaviors that ensure the sales success of the Company’s products, services and experiences. Influences the design and implementation of employee engagement events – brainstorming ideas, creatively planning, and recommending branding and communication for messaging and events.
Travels to events across the country, supports on-site execution of live events, and creative delivers virtual event and experiences.
Liaises and assists with vendor selection, management, and negotiation in collaboration with senior leaders.
Handles logistics associated with the delivery of employee engagement plans.
Develops post-event feedback plans to gather qualitative and quantitative feedback measuring sentiment and adoption.
Partners with others to design methodologies and review feedback and insights to inform future plans and execution. Distributes post-event feedback summaries.
Manages invoicing and event budgeting details.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
Maintains program sales plans and program record. Works with the core team to identify and schedule work required to fulfill program scope. Reviews program plans regularly for conformance to program strategy and communicates status, including risks and mitigation strategies.
Monitors the quality of program deliverables and works to ensure objectives and success criteria are managed and achieved. Assists in the development and monitoring of deployment strategies and tools to support the implementation of programs in the field.
Regularly inspects leading indicators of success to measure sales results to derive actionable insights for review with region and division sales leadership.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Critical Attributes:
Program Management
Expertise in program management, overseeing ongoing development and optimization of sales channel with focus on driving growth, improving performance, and fostering cross-functional collaboration
Sales Acumen
Strong understanding of sales teams, recognizing their challenges and dynamics in real-world environments with the ability to anticipate needs, support, motivate and remove barriers to success.
Strategic Forward-thinking
Strategic forward-thinking mindset with ability to anticipate industry trends, identify growth opportunities, and collaborate on long-term plans that align with business objectives.
Other Key Attributes:
Demonstrated project execution
Experienced/accomplished in building collaborative relationships cross-functionally/cross-divisionally/HQ (galvanizing stakeholders, sellers, and accomplishing work through others).
Start-up business mindset (with capability to navigate well through uncertainty/ambiguity).
Marketing acumen (emphasis in solution selling).
Adept in understanding the vision for our out-of-footprint strategy and mission.
Strong understanding of the critical role data centers play in supporting enterprise business operations.
Demonstrates agility and flexibility, quickly adapting to changing priorities and business needs while maintaining focus on achieving key objectives
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Strategic Objectives; Employee Engagement; Communication
Salary:
Primary Location Pay Range: $112,963.51 - $169,445.27
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
