Account Manager
IronOrbit is a Gartner recognized Cloud Services Provider and creator of the signature INFINITY Workspaces. We are a cloud services leader that has evolved into a Technology Partner of Choice, specializing in GPU-Accelerated Cloud Workspaces powered exclusively by NVIDIA RTX virtual workstation technology with NVIDIA A40 GPUs. Our team of experts produces comprehensive, customized, and industry-specific solutions that address some of the biggest technological challenges modern businesses face, such as optimizing systems performance and perfecting the user experience.
IronOrbit’s Business Unit is seeking a dynamic and experienced Account Manager (AM) to lead client engagement efforts and drive business growth. We are looking for a proactive professional with a passion for relationship-building and a results-driven approach to account management.
Key Responsibilities:
- Client Engagement & Relationship Management: Cultivate strong, long-term partnerships with assigned client portfolio through proactive communication and value-driven solutions.
- Business Growth & Expansion: Identify and pursue opportunities to enhance business operations and expand service offerings, ensuring alignment with client needs.
- Cross-Functional Collaboration: Partner closely with sales, presales, project management, and customer success teams to execute strategic roadmaps and deliver measurable outcomes.
- Customer Experience Focus: Monitor key success metrics to ensure high levels of client satisfaction, retention, and success.
What We’re Looking For:
- Exceptional Communication Skills: Ability to engage effectively with senior leaders and key decision-makers, leveraging networks to generate new business.
- Technology Enthusiast: Passionate about technology and staying ahead of industry trends to better serve clients.
- Ambitious & Self-Driven: Eager to take initiative and exceed client expectations through innovation and service excellence.
- Relationship-Oriented & Sociable: Skilled at building meaningful connections and fostering trust with clients and partners.
Join us and be a part of a high-performance team committed to delivering exceptional service and driving mutual success!
This is a 100% Remote Opportunity.
Shift: Monday - Friday 9:00am – 6:00pm PST; off most major holidays and weekends.
Salary Range: $55,000 - $68,000 Depending on education and experience + sales commissions
Competitive Benefits Package including Health Insurance, Vision & Dental Insurance, 401K, PTO, Holiday Pay, and more.
All candidates must be able to successfully pass a background check
Due to compliance requirements, all candidates must be US citizens, located within the United States.
Key Responsibilities:
- Build and Manage Client Relationships: Develop trusted partnerships by understanding client needs and delivering tailored solutions.
- Identify and Drive Growth Opportunities: Pursue upsell, cross-sell, and new business opportunities to expand client portfolios.
- Oversee the Sales Cycle: Manage leads, transactional sales, referrals, and closing deals.
- Collaborate Across Teams: Work with marketing, product, and support teams to align strategies and ensure seamless client experiences.
- Resolve Client Issues: Address escalated requests and technical challenges promptly and effectively.
- Monitor Satisfaction and Performance: Use feedback, KPIs, and tools like AutoTask, NPS, and CSAT to track client health and performance.
- Lead QBRs and Strategic Planning: Conduct Quarterly Business Reviews and align client needs with IronOrbit’s solutions and revenue targets.
- Document and Report: Maintain detailed client records and provide performance reports to ensure continuous improvement.
Qualifications
Minimum Requirements:
- Education & Experience: Associate’s Degree in Business (or equivalent) with 3–5 years in B2B account management, selling IT solutions or services.
- Communication Skills: Fluent in English with excellent written and verbal communication skills for client interactions.
- Technical Knowledge: Experience selling IT solutions (preferably cloud technology) with the ability to align products/services with client needs.
- Collaboration: Work with PreSales, Procurement, and Solution Design teams to create quotes and scopes of work (SOW).
- CRM & Software Tools: Familiarity with AutoTask CRM, Microsoft 365 (Excel, PowerPoint), Teams, Zoom, HubSpot, etc.
- Consultative Selling: Skilled in collaborative communication to build mutual value with clients.
- Self-Motivation & Agility: Results-oriented with the ability to meet KPIs and transition smoothly between tasks.
- Reliability: Manage portfolios, tickets, and sales activities independently with minimal supervision.
Preferred Qualifications:
- Education & Experience: Bachelor’s Degree in Business (or equivalent) with 5–8 years of B2B account management experience.
- Advanced IT Expertise: Strong background in cloud technology and managed IT solutions for SMB and enterprise clients.
- C-Level Engagement: Experience selling cloud-based solutions to senior IT and finance executives.
- Industry Tools: Familiarity with Dialpad, SalesIntel, Gartner, Barracuda, CrowdStrike, and ProofPoint.
- Cross-Functional Collaboration: Proven ability to work across departments and with vendors, clients, and partners.
IronOrbit is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. IronOrbit is committed to a diverse and inclusive workplace.
