JOB DESCRIPTION
FROSCH is Chase’s best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the JPMorgan Chase family, FROSCH is not only expanding its network to deliver global travel management, but creating more opportunities for our employees and their careers.
As an Affiliates Project Manager you will be responsible for coordinating and participating in critical conversations with key stakeholders, organizing business units to ensure accuracy and efficiency, and managing various ITA and Affiliates projects. These projects include, but are not limited to, contracting efforts, organization-wide OFAC screenings, LRCC/HR/HR Legal work streams, and more.
We are seeking a candidate with strong communication skills, a deep understanding of ITA and Affiliates travel booking processes, budget management experience, and a commitment to meeting project deadlines.
Job Responsibilities
- Daily management of affiliate agreements at various stages of negotiation
- Primary point of contact for affiliate questions
- Facilitating affiliate discussions and problem-solving
- Managing the Affiliates Database
- Handling OFAC screenings, NDAs, agreements, and tracking through onboarding, etc.
- Participating in prospective affiliate presentations
- Managing DocuSign processes
- Preparing monthly reports: Deal Awareness meetings, Pipeline reporting meetings, etc.
- Coordinating quarterly affiliate calls
- Ongoing management of the Affiliates Advisory Council
- Managing and distributing the monthly affiliate e-newsletter
- Overseeing repapering initiatives
- Stakeholder coverage
Required qualifications, capabilities, and skills
- Minimum 2 years in the travel industry with project management experience
- Experience coordinating intern and external corporate communications
- High School Diploma, GED, or equivalent
- Prior, extensive experience in positions that incorporate customer service, sales, and strong communication skills
- Ability to learn quickly and exceed client expectations with meticulous attention to detail
- Ability to work cohesively with a team to ensure worldwide coverage for clients by meeting customer needs on a global scale
- Ability work well under pressure and meet deadlines with a strong sense of urgency as well as ability to adapt to change as needed
- Strong organizational skills, detail oriented, and display proactive problem solving skills
- Proficient with Microsoft Office, specifically Outlook and Word and Excel
Preferred qualifications, capabilities, and skills
- Experience in contracting review and database management
- Experience in gathering news information and organizing communication pieces
- Managing projects at various stages and keep them on track
- Tracking sales and accounting management deliverables
- Expertise in sales, customer service, multi-tasking, and advanced recordkeeping and mathematical skills
- Advanced ability utilizing modern telephones and telephone functions, specifically voice over IP telephones
- Intermediate proficiency with Microsoft Windows operating system. Novice proficiency with Microsoft Office programs including Outlook, Word, and Excel
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
