Connecting and Protecting People, Microwave Products Group (MPG) is a leading global provider of mission-critical engineered electronic components and subsystems comprised of five business units in six manufacturing locations. Our brand names are recognized globally including: BSC Filters, York, UK; Dow-Key Microwave, Ventura, CA; Pole/Zero, West Chester, OH; Espy, Austin, TX; and K&L Microwave, Salisbury, Maryland and Dominican Republic.
Our expertise is the design and manufacture of communications-based specialty products – engineered components and subsystems – for demanding military, space, commercial aerospace/industrial, and telecom infrastructure applications where function and reliability are crucial.
POSITION OVERVIEW: RESPONSIBILITIES: - Provide phone, email, desk side and remote desktop support.
- Provide prompt and courteous customer service to a diverse client base.
- Excellent diagnostic and troubleshooting skills.
- Exceptional verbal and written Communication.
- Knowledge of troubleshooting various operating systems such as Windows 10 and 11.
- Hardware Life Cycle and Inventory of equipment
- Perform a variety of routines to moderately complex technical tasks in the installation, operation and maintenance of computer equipment and systems.
- Responsible for ensuring the administration, operation, and maintenance of networked and stand-alone computer systems, providing ongoing computer support by troubleshooting hardware and software problems
- Installing hardware and software
- Be the customer contact with service providers and overseeing the purchase of additional hardware and software systems.
ESSENTIAL SKILLS: - Excellent technical knowledge of network and PC hardware
- Excellent communication, excellent time management and multi-tasking skills
- Hands-on hardware troubleshooting experience.
- Considerable knowledge of Windows 10 and 11 software, hardware, networks, etc.
- Considerable knowledge of computer systems and office automation/data sharing and computer hardware and software applications
- Knowledge of local area networks (LANs) and working technical knowledge of current network protocols, operating systems and standards.
- Extensive equipment support experience.
- Experience with Help Desk ticketing systems
- Ability to operate tools, components, and peripheral accessories.
- Able to read and understand technical manuals, procedural documentation, and OEM guides along with the ability to create training materials as needed.
- Ability to conduct research into PC issues and products as required.
- Effective interpersonal skills and relationship-building skills.
- Strong written and oral communication skills.
- Ability to present ideas in user-friendly language.
- Understanding of the organization’s goals and objectives.
- Self-motivated and directed.
- Keen attention to detail.
- Analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- Strong customer-service orientation.
QUALIFICATIONS SUMMARY: - Associates degree (Bachelor’s degree preferred) in Computer Science or related field,
- 2 or more years of direct experience with end use support or any combination of training and experience which meets the essential skills.
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Work Arrangement : Onsite
Salary Range : $23.00 - $30.00
We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact accommodations@mpgdover.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.
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