Job Description:
Location: Indianapolis, IN
This is work from home position, but you must live in Indianapolis to be considered.
Compensation: $16 per hour
Shifts:
8am EST start
Shifts can often go longer than 8 hours. Expect overtime and overtime pay depending on seasonal volume.
Position Summary
Process ticket reschedules based on positive response from customer. Status locates, by utility customer, across various regional markets
Responsibilities
- Work with USIC field staff, as well as on-call contractors to reschedule service tickets, document in the USIC Ticket Pro system
- Inside Services Representatives will call and e-mail USIC field tech/contractors to reschedule ticket completion date, document and follow up with the technician in the field
- Status utility locates for assigned utility customers within the USIC Ticket Pro system
Requirements
- Ability to utilize computers and other office equipment
- Must be proficient in Microsoft Office; Excel and Outlook which are used daily
- Excellent customer service skills
- Must be detail oriented and able to multi-task
- Excellent oral and written communication skills
- Excellent organizational skills
- Ability to work in a multi-line phone system environment
We are an Equal Opportunity Employer. Veterans are encouraged to apply.
