Catalent Pharma Solutions are seeking to recruit a German Speaking Customer Service Analyst to join our Financial shared service supporting customer service for both Accounts Payable and Receivable in Swindon.
As a Customer Service Analyst your working hours will be to meet our US based clients and will be required to work Monday - Friday 14:00 - 22:00.
The German Speaking Customer Service Analyst will work within the financial shared services team supporting both Accounts Payable and Receivable, they will work with the Manager of customer services to ensure that the business partners, internal stakeholders, and our suppliers receive effective and accurate support from the shared services organization.
The Role
Ensure timely and compliant replies to our customers (internal and external).
Work with external agencies/suppliers to ensure that statement reviews are done timely and customer expectations are met
Support Global AP Leader and Global AR Leader with additional projects as requested
The Candidate
Account Payable Or Accounts Receivable experience is preferred
German speaking skills , read and write.
Excellent verbal, analytical, inter-personal skills, Excel skills
JD Edwards ERP system knowledge is an advantage
Ability to work with ticketing system, for query resolution (salesforce an advantage)
Ability to manage email inbox and phone queries relating to invoicing from clients and be prepared when required to investigate to resolve query
Position Benefits
Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.
personal initiative. dynamic pace. meaningful work.
Visit Catalent Careers to explore career opportunities.
Catalent is an Equal Opportunity Employer and does not discriminate based on any characteristic protected by local law.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to DisabilityAccommodations@catalent.com. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.
Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
