Fraud Op Risk Oversight Manager
The Fraud (external, Internal and Theft) Oversight Manager is responsible for assisting with the strategic development, execution, and overall management 2nd line oversight of Fraud in alignment with ORM framework and corporate objectives. This position will be an extension of the Senior Operational Risk Director and will involve working with leaders and/or teams to ensure strategies and solutions are crafted and executed effectively, communications are clear, and issues are addressed immediately. including all second line of defense responsibilities, i.e. risk assessments, RCSA, new initative roll out, ongoing monitoring, and reporting of Fraud risks to corporate stakeholders, management, and governance committees. The Manager, Fraud Op Risk Oversight will be our 2nd Line "business expert" as it relate to all the form of fraud risk ( external, Internal and Theft) for both Operation and Fraud Strategy across all Comerica Business products, the manager will be responsible for multiple standards. Additional, ancillary projects may be assigned as needed.
The right candidate will:
- Demonstrated industry experience related to Fraud and Operational Risk
- Demonstrate strong program management and project management skills.
- Synthesize inputs, from all cross-functional constituents, to define the strategy, supporting framework, and execute against associated actions.
- Coordinate with Executive Leadership and colleagues for awareness, advocacy, and adoption.
- Build strong relationships with colleagues, key stakeholders, and subject-matter-experts.
- Be results driven and work independently to complete assignments with a strong attention to detail, with the ability to organize and prioritize as necessary.
- Handle difficult and stressful situations with professional composure.
- Demonstrate a natural curiosity to learn and proactively seek out information.
Position Responsibilities:
- Approach and development of fraud oversight.
- Primary point of contact for Fraud Risk.
- Define the strategic direction of how to evaluate, monitor Fraud risk within the bank.
- Define and implement the Fraud Oversight Program framework to assess, monitor, and report fraud risk in line with the ORM framework.
- Develop, socialize, and codify fraud risk standard (which would include standard replated to Id theft program, fraud identification and reporting, authentication standards, internal theft) and subordinate policies and procedures.
- Develop reporting capabilities and structure to support transparency, awareness, and risk decision-making capabilities.
- Develop supporting communication plan to ensure stakeholder awareness of progress against required actions and associated timelines.
- Develop training/guidance materials for all impacted colleagues across the organization.
- Define, review, and articulate regular reporting on fraud performance to business partners, including insights and recommendations to improve Program effectiveness.
- Provide guidance and support to impacted stakeholders on Program compliance and identify potential risk mitigation strategies. (ops loss standard).
- Facilitate communication and coordination within the Second Line of Defense risk/program owners, line of business accessors, and the reporting team.
Execute on the Business Oversight for Fraud Risk
- Ensure business partner adherence to the oversight Program in compliance with policy and regulatory requirements.
- Manage team that will execute on ORM (operational Risk Management) to oversee all first line business functions as it relate to Fraud risk (Consumer, Commercial, Wealth, Payment , Corporate functions).
- Facilitate communication and coordination between first- and second line-of-defense departments as needed.
Support the development of other Operational Risk Programs
- On an ad hoc basis support other operational risk framework change that require the development of new program or structure to meet the Operational Risk organization need.
Job Qualifications:
- Bachelor's Degree from an accredited university in Business, Finance, or related field from an accredited university; OR in lieu of a bachelor's degree, a HS diploma or GED and 8 years of Risk Management and other related experience in the financial services industry
- 10 years of experience in building, managing or governing risk management programs within the financial services industry
- 5 years of experience in the financial services industry reviewing trends, synthesizing information, making recommendations based on findings, analyzing risks, and creating mitigation strategies
- 5 years of experience in analysis and development of policies, standards, regulatory risk, procedures, enterprise level performance-based reporting, and executive level communications
Category C - Days in the office will either be designated days or will vary week to week from 2-5 days
8:00am - 5:00pm Monday - Friday
To Be Determined Based on Individual Experience
