Pay Philosophy
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Description
Are you seeking to propel your career within Liberty Mutual? Look no further, as we are thrilled to present an outstanding career opportunity within our Small Commercial organization! In our Senior Claims Resolution Specialist role, you will assume responsibility for the meticulous investigation, thorough evaluation, and efficient disposition of assigned cases. Moreover, you will play a crucial role in delivering swift and high-quality service to policyholders, specifically focusing on moderate severity and serious injury claims.
Commercial Lines experience preferred.
Strong litigation experience preferred.
Your background and qualifications will be evaluated against the skills and experiences required for the position and may be filled as a Senior Claims Resolution Specialist I (Grade 13) or II (Grade 14).
This is a remote position. However, if you reside within 50 miles of a claims office, you will be required to go to the office twice a month. Please note this policy is subject to change.
Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training mandatory.
Responsibilities:
- Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.
- Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
- Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status.
- Confers with trial counsel and prepares trial reports.
- Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action.
- Responds to various written and telephone inquiries including status reports.
- Ensures adequacy of reserves.
- Recommends reserve increases on cases in excess of authority.
- Accountable for security of financial processing of claims, as well as security information contained in claims files.
- Updates files and provides comprehensive reports as required.
- Responsible for managing the practices and billing activities of outside and in-house counsel.
Qualifications
- Strong written and oral communications skills required.
- Strong interpersonal, analytical, negotiation and investigative skills required.
- Customer service experience preferred.
- Strong competency of legal liability, general insurance policy coverage and State Tort Law.
- The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 3 years of directly related experience.
- Ability to obtain proper licensing as required.
About Us
**This position may have in-office requirements depending on candidate location.**
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
- California
- San Francisco
- Los Angeles
- Philadelphia
