Overview
Pay: $25-28/ hourly
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Shift: TBD
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff and Management Team Members.
Responsibilities:
- Drives the operational processes for work order management and service partner follow up.
- Coordinates maintenance repair work orders: timely and complete dispatch, scheduling, follow up, quote preparation, problem resolution, and post-service activities.
- Reviews and prioritizes open work orders for follow-up and attention based on age, status, or other factors; performs appropriate follow-up until work order is closed.
- Works with Managers or Trade Specialists on resolution of problems.
- System department, Billing, and others) to communicate customer requirements and to resolve any challenges, issues, or new opportunities.
- Works with client and service provider personnel to maintain and troubleshoot system access and usability.
- Provides required reporting, data, and dispatch updates for assigned client(s).
- Conducts periodic weekly calls to discuss any updates, checkups, and basic information sharing.
- Inform Service Manager of work progress, customer relations, field personnel relations, material administration and other matters affecting service operations.
- Supports Digital & Technology development by providing user acceptance testing for system
releases. - Support successful operations consistent with ABM policies, programs, procedures, systems
and guidelines. - Monitoring and controlling of operatives to ensure completion of tasks to a high standard.
- Completing paperwork.
- Communicating with Line Manager.
- Training of staff and upkeep of records.
- Ensuring the time and attendance monitored and completed for payroll each month.
- Prioritize calls based on severity and availability of appropriate service tech.
Qualification:
- Knowledge of customer service principles and practices.
- Proficiency with Google suite and Google products.
- Validated professional verbal and written communication skills.
- Familiar and comfortable making outbound calls.
- Good communication skills both verbal and written.
- Smart clean appearance.
- Can work as part of a team as well as working alone.
- Proactive/can do attitude to work.
- Candidates must be punctual, trustworthy and have a good eye for detail.