The Fraud Support Analyst position handles incoming calls to assess various situations and identify risks. You will work closely with the Fraud Leadership and Operations to assist with the deterrence of fraud against Ally Bank. This requires the ability to conduct research, execute various methods and provide clear documentation of all findings. This role is in a call center environment with a minimum of 25 inbound and/or outbound calls per day. A successful candidate in this role is able to manage the large call volume while providing meticulously detailed fraud reviews of each findings.
Ally work locations are Lewisville, TX, Fort Washington, PA, and Jacksonville, FL. We offer a weekly hybrid work schedule with 3 days in office and 2 from home.
We are seeking candidates who can work the following hybrid shifts:
Sunday through Thursday: 8:00am –
5:00pm Sunday; Monday - Thursday. 11:00am- 8:00pm Local Time
Tuesday through Saturday: 9:30am -
6:30pm (Tu-Fri); 8:00am – 5:00pm Saturday Local Time
Monday, Tuesday, Thursday,
Friday: 9:00am - 8:00pm (10 hours - 4 days a week) Local Time
