About this role:Wells Fargo is seeking a Loan Servicing Representative to join the Remarketing team within Auto Operations. Members of this team are responsible for the inventory and tracking of Wells Fargo assets that are taken to auction.
Learn more about the career areas and lines of business at wellsfargojobs.com.
In this role, you will:- Perform moderately complex administrative, transactional, or operational support tasks
- Enter data into Wells Fargo systems with precision
- Review inventory reporting for accuracy and follow up as needed
- Communicate with cross-business units, auto auction vendors, and other third parties
- Review, research, analyze, problem solve, and process moderately complex issues
- Regularly adapt to changes in processes and procedures
- Ensure compliance with all federal, state, client, and company policies, procedures, and regulations
- Identify opportunities for improvement within the department and recommend solutions
- May assist in the development, review, and revision of department policy and procedures
- Escalate non-routine questions to more experienced individuals
Wells Fargo only considers candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States.
Required Qualifications:- 2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications: - Ability to accurately document account information and achieve high quality standards
- Systems experience to include CARs, iTop, iRepo, Auto IMS or the equivalent
- Ability to negotiate, influence, collaborate, and facilitate issue resolution with both internal and external parties
- Knowledge and understanding of risk and compliance
- Ability to prioritize work, meet deadlines/service level agreements (SLAs), achieve goals, and work under pressure in a dynamic and complex environment
- Ability to communicate confidentially and professionally with all levels, both within the line of business and with external business partners
- Excellent verbal, written, and interpersonal communication skills
- Intermediate Microsoft Office skills
- Knowledge and understanding of auto policies and procedures
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Strong organizational, multi-tasking, and prioritizing skills
Job Expectations:- Willingness to work onsite at location listed
- Ability to work additional hours as needed
- This position is not eligible for Visa sponsorship
- This position offers a hybrid work schedule
Position Location: - 2501 S Price Road - Chandler, Arizona 85286
Posting End Date: 10 Nov 2024
*Job posting may come down early due to volume of applicants. We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
