Overview
Regional Operations Manager
Pay: $110,000 - $135,000
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.
You may be eligible to participate in a Company incentive or bonus program.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management
Job Description
The Life Sciences Regional Operations Manager will provide oversight of all contracted services across multiple strategic Life Sciences clients within the Eastern half of the United States. The Life Sciences Regional Operations Manager will be responsible to build strong client partnerships, ensure compliance with GMP and GDP requirements, and drive operational excellence to ensure those sites are meeting or exceeding client expectations.
Ideal candidates will possess a positive, can-do attitude and have a passion for helping others be successful. In this role, you will partner and consult with the local operations team, the national team and the client to drive win-win solutions. Successful candidates will bring a customer focused, growth oriented mindset as well as possess strong business and financial acumen skills. You will also provide support, direction and coaching to the project managers at each location.
Essential Functions
- Possess deep knowledge of Good Documentation Practices (GDP) and Good Manufacturing Practices (GMP) for controlled environments
- Understand and ensure delivery of the operation at each site (contract, scope of work, building type, client nuances, local market conditions)
- Identify and implement improvement opportunities to ensure compliance and efficiencies with GDP and GMP
- Be responsible for the delivery and execution of all contracted services within the region
- Build long-term sustainable partnerships with the client at each location
- Consistently travel to and visit each site within the region and participate in frequent, regular onsite meetings with the client
- Effectively address all client related communications in real time with a sense of urgency (emails, phone calls, requests)
- Properly escalate issues that could impact local or national perceptions of ABM as a preferred facility services provider
- Review financial performance regularly to forecast spend and course correct when necessary
- Ensure cost control levers and metrics are in place to proactively monitor overall spend to monthly budget
- Work closely with project managers to develop their operational knowledge and management capabilities
- Develop site specific performance standards and ensure portfolio wide standards are being met
- Proactively create consistent and effective operational processes and see them through to implementation
- Drive and promote a strong safety culture; reinforce ABM and client safety programs
- Ensure each site is conducting formal quality checks and inspections according to plan
- Continuously monitor the overall performance of each site and make appropriate changes to improve performance
- Up-sell additional services and tag jobs above and beyond contractual agreements
- Understand and comply with ABM policies and procedures
- Job duties may be modified at any time
Minimum Requirements
- Bachelor’s degree preferred or equivalent military experience
- Minimum of 5-7 years of management experience in Life Sciences GMP cleaning environments
- Minimum of 5-7 years in facility services or building management (multi-site locations preferred)
- Experience in life sciences clean room environment
- Able to travel by car weekly to sites within region (50%)
- Excellent organizational skills and attention to detail
- Proficient in Microsoft Office
- Must have working knowledge of OSHA safety standards and regulations
- Must maintain a valid State issued driver’s license
