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Manager, Customer Care

CareSource • Full-time • Brookfield WI, United States of America • 2w ago

Job Summary:

The Manager, Customer Care is responsible to guide Team Leads and staff relative to daily operational issues.

Essential Functions:

Ensure quantitative and qualitative objectives are used to meet performance objectives
Manage staffing and scheduling functions
Compile reports and departmental communications
Participate in strategic planning and recommendation of action plans
Interface with team leaders on effective people management strategies such as staffing, coaching and mentoring
Lead/participate in strategic department/company projects
Recommend process improvements
Maintain positive relationship with internal and external customers
Perform any other job duties as requested

Education and Experience:

Bachelor Degree in business related field or equivalent years of experience required
Minimum of three (3) years of previous management/leadership experience preferred
Previous experience in an HMO environment or related industry preferred

Competencies, Knowledge and Skills:

Proficient in Microsoft Word, Excel, and PowerPoint
Knowledge of Medicaid
Familiarity of healthcare field
Strong management skills
Strong collaboration and conflict resolution skill sets
Proven leadership with the ability to build relationships, collaborate and influence at all levels
Ability to work in a fast-past environment
Attention to detail
Ability to develop, prioritize and accomplish goals/time management
Strong decision making and problem solving skills
Exceptional written and verbal communication skills
Ability to work independently and within a team environment
Effective active listening and critical thinking skills
Display a customer service, member-focused orientation

Licensure and Certification:

None

Working Conditions:

General office environment; may be required to sit or stand for extended periods of time

Compensation Range:

$79,800.00 - $127,600.00

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Salary

Organization Level Competencies