The franchised Super 8 by Wyndham location in Las Vegas, Nevada is seeking a Assistant General Manager (Franchise) to join its team at the Super 8 by Wyndham Las Vegas.
The Role
This position involves coordinating hotel staff activities and operations as directed, while also providing support to the General Manager.
What you'll do
- Assigns duties to staff and monitors performance to ensure adherence to hotel policies and procedures
- Provides staff training, including safety training
- Selects or assists in hiring hotel staff and completes all new hire paperwork
- Reviews employee performance and manages disciplinary actions and terminations
- Maintains accurate records (e.g., cash flow, direct bills, credit card receipts, registration/reservation cards, IRS documentation)
- Conducts or assists with staff meetings
- Follows all franchise, company, and standard operating procedures
- Receives and resolves guest complaints and employee issues
- Performs General Manager duties in their absence
- Available 24/7 with reliable transportation
- Covers shifts in all departments as scheduled by the General Manager
- Communicates with groups and travel agents to accommodate special room/rate requests
- Assists with sales and marketing efforts as directed
- Responds to inquiries about hotel policies and services
- Assists General Manager with annual wage scale surveys and ensures wages follow guidelines
- Performs additional duties as assigned by management
You'll be successful if you have
- Strong management skills: able to assign/delegate work and authority effectively; provides coaching, advice, and assistance as needed
- Excellent customer service skills
- Maintains a professional appearance and demeanor at all times
- Manages difficult guest situations effectively; responds promptly to guest needs, solicits feedback, and fulfills service commitments
- Demonstrates accuracy and thoroughness; monitors work quality and applies feedback for improvement
- Flexible work schedule availability
- Shows flexibility in adapting to changes and accommodating new methods and procedures
- Knowledgeable in Microsoft Office, including Word and Excel
- Ability to build and motivate team members at all levels; excellent communication and leadership skills for hotel success
- Exceptional leadership and team-building skills; able to develop staff effectively
- Strong skills in employee and guest service training
Required Qualifications/Experience
- Minimum of an Associate’s degree preferred
- Minimum 5 years of related experience and/or management training, or an equivalent combination of education and experience
- 3-5 years of experience in guest relations/front desk required
- Ability to work long shifts, up to 12 hours
- Flexible availability for weekdays, nights, and weekends
- Valid Driver’s License required
- Schedule may vary based on business needs
APPLY
Brand: Super 8 by Wyndham
Location: Las Vegas, Nevada, United States, 89104
Employment Status: Full-time
This job posting is provided by Wyndham Hotels & Resorts, Inc. and its affiliated entities (collectively, “WHR”) as a courtesy to an independently owned and operated hotel under one of WHR’s hotel franchising subsidiaries (“WHR Subsidiaries”) (WHR and WHR Subsidiaries collectively, the “WHR Entities”). The WHR Entities disclaim any responsibility for the content or accuracy of this job posting.
If you apply for employment as a result of a posting on this site, you are submitting your information for potential employment opportunities with an independently owned and operated hotel which is a franchisee of a WHR Subsidiary. If hired, you will be an employee of the franchisee, not of any of the WHR Entities.
Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from the WHR Entities or other franchisees. The WHR Entities are not responsible for employment matters at the hotel such as hiring, firing, discipline, supervision, staffing, scheduling, wages or benefits. All decisions regarding employment with a franchisee are in the discretion of the franchisee, and not any of the WHR Entities.
None of the WHR Entities will receive a copy of your employment application and none will have any involvement in any hiring or other employment decisions.
