Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for empowering, motivating, guiding, and developing a team focused on providing superior service to our valued customers across multiple retail stores. Provides focus and engagement to five critical areas: sales/revenue, customer and employee experience, critical operations, ethics, and integrity. Is a strong people developer that drives sales performance and sets the cultural tone of the market stores through subject matter expertise of the customer experience Fosters a performance-based culture; excels at coaching, providing direction, cross collaboration, and delivers actionable feedback to store leadership to drive sales. Demonstrates strong communication abilities and a flexible, agile leadership style. Identifies opportunities to improve overall performance from both a financial and employee engagement perspective, offering guidance where needed. Operates as a subject matter expert in the customer experience and Company brand. Serves as a true generalist across varying workstreams and priorities. Ensures operational plans are aligned with business objectives and contributes to functional strategy development. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.
Job Description
Support, influence, consult and develop a highly engaged, successful sales team within the Retail Sales space across multiple stores/markets and levels across the organization.
Act as a promoter of CX, and Company branding principles and the customer retail journey, insight gatherer, and can show strong influence with store leadership across the market and region.
Effectively analyzes situations to gain understanding and make sound, timely decisions that factor in costs, risks, and impact to employee and customer experience. Takes action to achieve resolution(s).
Uses key business, talent, performance and workforce management tools and platforms to successfully support efficient staffing, and key sales and operational functions.
Strong connection to the business as well as institutional knowledge regarding key performance indicators, sales performance, and profitability. Excels at relaying information to teams across the retail space.
Support the company’s commitment to diversity, equity, and inclusion. Support crafting a culture where every employee can participate and feels valued for who they are, and ensuring teams are representative of the communities we support.
Partners closely with onsite leadership regarding training, updates on new promotions, products, and corporate initiatives. Collaborates with local leadership to maintain alignment with market objectives and initiatives.
Holds onsite leadership accountable for assessing individual and team performance and provides location leadership with the appropriate coaching tools to engage employees, provide feedback, and create improvement plans as needed.
Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Employees at all levels are encouraged to:
Always improving the customer experience - think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and services
Know your stuff - be hardworking learners, users, and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences
Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks, and helping us elevate opportunities to do better for our customers
What are the BENEFITS of Comcast?
Comcast is an EOE/Veterans/Disabled/LGBT employer
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Sales Team Development; Sales Team Leadership; Problem Solving; Retail Store Operations; Sales Performance Coaching
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years
