Johnson & Johnson is recruiting for a Service Repair Technician, Flexible Robotics within our Global Customer Success Service Operations Team supporting Robotics & Digital Solutions. This position is located in Santa Clara, CA.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
Position Summary
The Service Repair Technician is responsible for the test, repair, and disposition of Service Returned Material Authorization (RMA) products for Robotic Platforms. The Service Repair Technician is responsible for the service and repair of designated electronic or mechanical products in the most efficient manner and is responsible for adhering to established quality standards. This person may work with the site Engineering, Manufacturing, and Quality teams, including the Complaint department and technical support to resolve root cause of product failures. The Repair Service Technician will also be responsible for following all local and global policies and procedures.
Responsibilities
- Perform test and repair of Robotic Platforms at the subsystem, interface, and component levels.
- Assist with documenting test plans, results, conclusions, and traceability with product requirements and design specifications.
- Analyze test failures, troubleshoot, identify root cause of failures, and verify corrective actions.
- Establish customer satisfaction through excellence in repair and support of customer products.
- Support the Quality System and Quality Policy by following procedures/work instructions and crafting records to meet the requirements of the Quality Management System.
- Maintain inventory, tools, certified test equipment, and items related to the Service Repair Depot.
- Provide assistance with failure analysis of RMAs and accurately documents findings.
- Follow all applicable work instructions, set up and operate machines/equipment/fixtures to perform repair and testing processes.
- Provide detailed symptom descriptions for failures uncovered during functional test and calibration to assist in component-level troubleshooting.
- Conduct sophisticated quality inspection of own or other’s‚ work to ensure workmanship standards are met.
- Apply Good Manufacturing Practices (GMP) and Good Documentation Practice (GDP) principles to assembly, test records and related documentation.
- Identify and raise nonconforming products and support root cause investigation alongside manufacturing engineering.
- Train and mentor new engineers in assembly and test operations as needed.
