Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Complex Enterprise Solution Engineering Associate (Solution Engineering Technical Support)
Responsible for aiding Sales Engineering teams on performing various data analysis, compiling technical requirements, and assisting where required to support complex designs. Works as a collaborative member of the sales engineering team to process and complete project-oriented tasks.
Job Description
Core Responsibilities
- Supports Sales Engineering team to complete various pre and post sales engineering data gathering tasks utilized for quoting, contracting and engineering customer solutions.
- Perform as part of a team or independently, provides updates and reports issues in a timely and consistent manner with ability to pick up workload or other projects seamlessly when required.
- Create and maintain end user content, guides and other documentation for future training or onboarding of others.
- Able to understand complex requests, timelines and deliver results based on guidelines provided with minimal rework or supervision.
- Assist with compiling and gathering technical and account information required to create customer designs, quotes and scope of work data.
- General understanding of networking technologies to include general OSI Layer 1-7 network model, Ethernet, TCP/IP, Security and Professional/Deployment Services.
- Advanced proficiency in Microsoft Office Suite including intermediate to expert level capability in Excel, Smartsheet’s, Word and various databases. Knowledge of Formulas, Macros and other toolsets required.
- Able to merge multiple data sets and perform analysis including customer site/service data, billing components and other information into useable data.
- Collaborate with Sales Engineer and other account team stakeholders on presenting data within specified timeframes for RFP/RFI responses utilizing charts, tables and verbal presentation
- Familiarity with general telecommunications terms, service and access types. Able to communicate effectively between internal technical stakeholders.
- Ability to learn and operate in multiple web-based or other internal tools. Proficiency in datamining and validation of data across systems to present a comprehensive view to account owners
- Understanding of Addresses, LAT/LONG serviceability and GIS data mapping tools such as Google Maps and Google Earth
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Partner
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
EDUCATION
- Bachelor's degree from four-year college or university; or any equivalent combination of experience and training
EXPERIENCE
- 2-5 years industry experience in enterprise networking or related field experience required
- Project Management experience is a benefit to assist with the planning and oversight of large customer implementations
- Network Design background highly desired
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years
