Overview
The
Airline Passenger Assistant, also known as the Wheelchair Agent, fulfills airline passenger service obligations for passengers who require or request wheelchair assistance. Passenger service positions are very customer service-oriented.
Title: Wheelchair Agent
Pay Rate: 16.00 per hour
Location: Dulles International Airport
Job Classification: Full-Time, Non-Exempt
MUST BE WILLING TO WORK ON Saturday, Sunday, and three days from the weekdays. (total of 5 days). You will have two days consecutive days off between Monday and Friday.
Preferred Qualification: • One (1) year of customer service experience preferred
Essential Functions - At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into the path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc.
- Interact with passengers in a positive interpersonal way
- Assist passengers in any way necessary to provide professional passenger relations (i.e. providing directions, assisting with flight information, and helping with any out-of-the-ordinary circumstances like delayed flights)
- Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes
- Follow safety precautions at all times while transporting passengers
- Positive interpersonal interaction with passengers
- Comply with all client and/or site security requirements and processes
- Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds
- Assist passengers with baggage retrieval and transport, if necessary
- Coordinate assignments with dispatchers and gate Agents, if necessary
- Complete thorough Incident Reports
Responsibilities
Safely transport passengers from gate to gate, curb to curb, or gate to curb depending upon whether they are
- In-terminal plane transfers, originating passengers, or destination-arriving passengers
- Assist passengers at baggage claim as necessary
- Coordinate with the dispatcher for assignments (dependent on the airport)
- Coordinate with gate agents to assist any wheelchair-assisted passengers who will need gate agent assistance at the time of boarding the aircraft
- Complete thorough Incident Reports for any accidents or out-of-the-ordinary events while in the court of transporting a passenger
Other:
Physical Demands:
(The Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- The individual may be required to stand and walk for 2/3 or more of the work shift.
- Individuals may be required to talk, hear, and use their hands to handle or feel, bend, and/or crawl for 2/3 or more of the work shift.
- Individuals may be required to lift 50 pounds or more for up to 2/3 of the work shift.
Work Environment:
- The work environment has a moderate to high noise level.
- Weather temperature within the warehouse
Specific Job Knowledge, Skill, and Ability:
Language Skills:
- Ability to communicate effectively in the English language.
- Ability to read and interpret documents such as safety rules, and operating and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to effectively present information, and respond to questions from passengers, groups of managers, clients, customers, and the public.
Math Skills:
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability:
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Grooming:
- Must always wear appropriate uniform and badge/ID.
- Employees must comply with guidelines set in the ABM Aviation Standards of Employment.
General Company Requirements:
- Employees must comply with the Company’s uniform and grooming standards and must always wear his or her SIDA badge/Airport ID.
- Employees must comply with all guidelines and policies outlined in the ABM Aviation Employee Handbook. These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy. Employees must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.
Education:
- High School Diploma or GED preferred.
Experience:
- Previous aviation, aircraft appearance, or Customer Service related experience preferred.
Overall:
- Must be 18 years of age or older.
- Must be able to communicate effectively through English language
For the SIDA Badge Application purposes (required by TSA, MWAA, and CBP), musthave the following documents in case we move you forward for the next steps:
- Identification with Current Address (Choose one)**
- State ID
- Driver's License
- Citizenship Verification (Choose one)**
- US Citizens: US Passport or US Birth Certificate/Naturalization WITH SSN
- Foreign Nationals: Green Card or Employment Authorization Document (EAD) accompanied by SSN Card (if a green card is not available)
- EAD Categories NOT ELIGIBLE for SIDA security clearance: A10, A11, C08, C10 (ineligible to be hired by IAD ABM)
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits,
visit ABM 2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM
Military and veteran-friendly employers, veterans, and candidates with military experience are encouraged to apply.
