Overview
Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.
PenFed is hiring a Repossession & Remarketing Specialist I to work onsite at our San Antonio, Texas service center. The primary purpose of this position is to participate in the remarketing of repossessed consumer loan collateral and to perform the associated tasks through the liquidation of the collateral. Members will be contacted in an effort to redeem or reinstate loans with repossessed collateral. All interactions and activity will be maintained in the system of record while following all related policies, procedures and regulations.
Schedule: Monday through Friday 830am to 5pm PLUS 8am to 12pm the last Saturday of every month. This role is 100% onsite with no remote availability
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
Reviews repossessed inventory to determine course of action to be taken and initiates appropriate follow-up activity, maintaining on-line chronological records of all facts, information developed, actions taken, and results.
Work an established assignment of Repo cases and tasks leading up through the liquidation of collateral to include clear dates, SCRA checks, floor prices, posting proceeds, deficiency balance letters, refund of additional products (GAP, CPI, Extended Warranty, etc.) filing of claims (skip, deficiency balance, CPI, etc.).
Determine reason for delinquency, while providing options and/or repayment arrangements to assist the member in resolving the repossession.
Counsel and solve routine as well as occasional advanced scenarios such as settlements and the corresponding agreements and IRS reporting.
Maintain records of all daily activities and reports to the Team Lead.
Qualifications
An equivalent combination of education and experience is considered.
High School Diploma or GED required.
Minimum of two (2) years’ collections/repossession experience required, preferably at a financial institution.
Understanding of preventative, productive and remedial financial counseling is required.
Minimum of one (1) years’ experience with call center collections preferred.
Strong communication, negotiation, decision-making and written skills.
Ability to multi-task.
Available to work weekends, evenings and overtime periodically.
Licenses and Certifications
Any collections or repossession related certificates recommended.
Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.
Travel
Ability to travel to various worksites and be on-call is not required.
About Us
Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.
