Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
SUMMARY OF DUTIES:
The Sr. User Experience (UX) Designer creates quality and seamless user experiences for customers and employees. UX designers apply user-centered design principles and techniques, design thinking methodologies, ideation workshops, journey and process mapping, interaction design, experience testing, and partner with development teams to inform and improve solution design.
ESSENTIAL FUNCTIONS:
- Collaborate with business and technology stakeholders to develop a shared understanding of business and user goals.
- Manage processes for gathering user and stakeholder feedback on existing UX and design ideas to iterate on design.
- Design short- and long-term UX vision and strategy for products and applications supported.
- Develop a deep understanding and documentation of customer journeys, personas and segmentation.
- Collect and analyze user behaviors and needs through qualitative and quantitative user research such as interviews, field studies, surveys, A/B testing, digital experience monitoring, and usability testing.
- Design solutions to address critical user pain points and opportunities to increase efficiency.
- Apply user-centered design processes that incorporate, user insights, and continuous feedback.
- Develop and communicate design ideas through prototypes, wireframes, user flows, and other design deliverables.
- Ensure applications and products supported meet objectives for usability, adhere to relevant design and accessibility standards, comply with brand strategy and identity guidelines, and deliver positive experiences.
- Translate user research insights into stories, and partner with development team members to prioritize and deliver them.
- Use and coach others on UX tools, techniques, and best practices.
- Communicate UX strategy and designs to internal and external stakeholders to build consensus and convey the impact of design decisions on user, customer, and business outcomes.
MINIMUM QUALIFICATIONS:
- Bachelor’s Degree in Business, Product Design, or a major design discipline plus years of relevant work experience in subject matter expert 3+ years relevant experience or 7+ capacity required to satisfy education and experience requirements
- Deep skills in one or more of the following design disciplines: interaction design, user interface design, information design, graphic design.
- Ability to distill complex concepts into design concepts and requirements.
- Experience with user research methods and techniques (e.g., usability testing, contextual inquiry, etc.) and conducting user acceptance testing.
- Ability to collaborate effectively and influence decision making across multidisciplinary teams.
- Adaptability and a willingness to learn new skills, technologies, and frameworks.
- Strong stakeholder management and facilitation skills, both for internal and external stakeholders and senior leaders.
- Proficiency in UX design tools (e.g., Figma, Adobe XD, InVision, etc.).
- Demonstrated ability to communicate complex technical information to various stakeholders verbally and in writing.
- Basic understanding of agile development methodologies.
PREFERRED QUALIFICATIONS:
- Bachelor’s Degree in Business, Product Design, or a major design discipline or related field
- 5+ years of relevant work experience preferred
- Experience working in large complex companies that heavily rely on 24x7 operations to successfully service external customers.
WORK ENVIRONMENT:
- Remote work is a requirement for this role. Amtrak workspace will not be provided. Remote employees must have a dedicated workspace used exclusively for performing Amtrak work, high-speed internet, and smart phone service capabilities. Amtrak also provides a computer and other job specific equipment to remote working employees
- May require travel up to 25% of the time, potentially in DC, New York City, Wilmington, Philadelphia, and Boston.
- Requires on-call status
- After hours and periodic shift work may occasionally be required
COMMUNICATIONS AND INTERPERSONAL SKILLS:
- Must have excellent oral and written communication skills.
The salary/hourly range is $78,600-$101,844. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.
Requisition ID:163490
Posting Location(s):N/A
Work Arrangement:01-Remote - Required
Job Family/Function:Information Technology
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
