Description:Description
Monitor and operate a public safety answering point including emergent and non-emergent calls for service.
Disseminate and receive information to/from first responders in the field, providing situational awareness during emergency calls. While maintaining the constant status of field units and updating dispatch information.
Administers routine and emergency call assignments and operations per established guidelines.
Track departmental data and prepare/maintain respective reports as necessary.
Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
Responsible for generating applicable reports and checking for accuracy.
Ability to work a rotating shift schedule, including nights, weekends and holidays.
Work overtime as required.
Provide exceptional customer service to all customers, both internal and external.
Maintain a working knowledge and or use of continually evolving equipment and applications.
Maintain a professional, courteous demeanor with callers, network providers and any other individual who may contact the Communication Center.
Maintain all department-required certifications.
Basic Qualifications:
Three years of customer contact experience or one year of experience receiving, processing or dispatching calls in a radio dispatch or call center.
Experience with Microsoft Office products.
Experience with dispatching equipment, radios, computer-aided dispatch, etc.
Desired Skills:
Work with other departments to ensure a team-oriented environment is maintained.
Support and uphold established corporation and departmental policies, procedures, objectives, quality improvement, and safety standards.
Maintain performance levels consistent with departmental standards.
Maintain positive behaviors, approaches, attitude and commitment to interpersonal service toward customers, visitors, and coworkers.
Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration.
Clearance Level: Secret
Other Important Information You Should Know
Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility.
Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
Schedule for this Position: Rotating 40 hour week as assigned by leader
Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
By bringing together people that use their passion for purposeful innovation, at Lockheed Martin we keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.
With our employees as our priority, we provide diverse career opportunities designed to propel development and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work.
At Lockheed Martin, we place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.
If this sounds like a culture that you align with, you’re invited to apply for this role. Or, if you are unsure whether your past experience aligns with the job requirements, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications.
Experience Level: Hourly/Non-Exempt
Business Unit: AERONAUTICS COMPANY
Relocation Available: No
Career Area: Security
Type: Full-Time
Shift: Third
