About this role:Wells Fargo is seeking a Contact Center Sales Associate Manager (SAFE) to support the Consumer Direct Team in Consumer Lending as a part of Home Lending. This role will supervise a Contact Center Sales team of experienced sales representatives. Learn more about the career areas and lines of business at wellsfargojobs.com .
In this role, you will:- Supervise a utility team in a mix of mortgage customer service, mortgage telesales (inbound and outbound) and mortgage fulfillment, ensuring that production goals and customer needs are met through efficient transition of team capacity to address business initiatives and processes to ensure timely completion, quality and compliance for Contact Center Sales
- Identify opportunities for process improvement and risk control development
- Identify risk and make sound recommendations to management, communicate company policy, procedures and practices, complete reports or project work as requested by business partners and management
- Make day-to-day supervisory and tactical decisions and resolve issues related to team supervision, work allocation and daily operations under direction of Contact Center Sales management
- Leverage interpretation of policies, procedures, and compliance requirements
- Set performance standards, training and conduct performance evaluations
- Collaborate and consult with peers, colleagues and mid-level managers
- Interact directly with external customers
- Manage allocation of people and financial resources for Contact Center Sales
- Be responsible for selection, evaluation, and development of staff
- This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below
Required Qualifications, US:- 2+ years of Contact Center Sales, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 1+ years of Leadership experience
Desired Qualifications:- Knowledge and understanding of Wells Fargo Home Lending products/processes.
- Leadership experience including coaching, training, and mentoring
- Strong risk management and compliance skills
- Intermediate Microsoft Excel skills
- Mortgage Industry Experience
- Knowledge and understanding of outbound Sales (call center environment)
- Excellent verbal, written, and interpersonal communication skills
- Outstanding problem solving skills
- Experience identifying additional opportunities to sell products and services to customers
Job Expectations:- This position is not eligible for Visa Sponsorship.
- Candidate must reside within a reasonable commute to the location listed in the posting.
- This position offers a hybrid work schedule once training is complete.
- Relocation assistance is not available for this position.
- Must have flexibility to work a schedule within the hours of operation of the department
Posting Location(s):- 1445 Ross Ave, Dallas, TX 75202
Posting End Date: 1 Dec 2024
*Job posting may come down early due to volume of applicants. We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
