Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis
- The candidate needs to have the ability to travel overnight (up to 70%) Company Vehicle provided
- The candidate needs to live in the State of Ohio
About the role:
The North Central OnStar Team is hiring for an OnStar Zone Manager (OZM) to support our digital subscription & loyalty business. The OZM is responsible for leading a team of seven (7) General Motors employees (District Managers, OnStar & Loyalty) in the launch, support and execution of various dealer initiatives that drive profitability and growth across the new vehicle, pre-owned, service, fleet/commercial and loyalty channels.
The OnStar Zone Manager is responsible for helping set the strategy, analyzing performance, implementing new tactics, and executing initiatives to grow our digital subscription business, via OnStar Safety, Connected Services, Fleet/Commercial, and Loyalty (MyRewards & GM Card).
The Position requires leadership of a large team, strategic thinking, prioritization of multiple tasks, analytical adeptness to turn insights into action, ability to develop strong business relationships with dealers and work cross-functionally across the OnStar & Regional Sales & Service teams to drive digital subscription sales growth across our GM dealer network.
Responsibilities Include:
- Create awareness and drive customer acquisition and revenue growth for GM’s digital subscription business, including OnStar, Connected Services, Commercial & Loyalty (MyRewards & GM Card) products within the dealer network
- Integrate cross-functionally with regional field teams (Sales, Service, Fleet/Commercial) to support joint initiatives.
- Lead & develop the District Manager, OnStar & Loyalty field team to exceed dealer performance objectives.
- Launch sales and marketing initiatives through dealer and sales consultant training, dealership processes and program awareness.
- Educate, train, and inspire dealers to promote new products and create world class experiences that drive dealer profitability.
- Ensure timely remediation of customer, dealer, and partner issues.
- Effectively manage all available resources including headcount, promotional budgets, and field team travel.
- Perform other duties as assigned
