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JOB DESCRIPTION:
In the role of IT Business Analysis, Specialist, you will work with business area and technology representatives to formulate and define systems scope and objectives. Manages business requirements in support of an IT program or project for functional area.
The ideal candidate will come from an insurance background, preferably commercial insurance, have experience working within a claims organization,and be comfortable in presenting to any level of the organization possessing innate problem solving abilities.
This is a hybrid role based out of the Chicago, IL office and does require in office work on a weekly basis.
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
Collaborates with stakeholders to plans and conduct working sessions where business requirements are elicited and reviewed.
Prepares charter, requirements, and solutions documents and supporting documentation (e.g., use cases, process flows, business rules, user interface mock-ups, etc.) for the concept and definition phases of the project.
Recommends the most viable technology solutions to management for approval.
Supports system test planning to ensure that test conditions, scripts, validation criteria, and expected results will successfully test the business and non-functional requirements.
Participates in design reviews to ensure that detailed designs meet the needs of business and non-functional requirements.
Manages requirements process using the appropriate requirement management tools (e.g. Caliber RM).
Assures that necessary research is performed in order to fully understand the business issues, develop possible solutions and to support development of innovative, cost effective solutions.
May perform additional duties as assigned.
Reporting Relationship
Typically Manager or above
Skills, Knowledge & Abilities
1. Broad understanding of the insurance industry, its products, practices and operations.
2. Broad knowledge of the system development life cycle, and technology alternatives; understanding of interface design and user centered work methods.
3. Strong knowledge of client area's business and systems.
4. Strong analytical and problem solving skills.
5. Solid oral and written communication skills and ability to convey business requirements and technical needs in clear, concise, and effective manner.
6. Solid client and interpersonal skills and ability to work effectively with clients and IT staff.
7. Ability to work independently as well as in a team environment.
8. Advanced computer skills including Microsoft Office Suite and other business related software systems.
Education & Experience
1.Bachelor's degree in Business, Computer Science, Engineering, or related discipline, or equivalent work experience.
2.Typically a minimum of four years’ experience in business analysis, or other related experience, i.e., accounting, finance, insurance operations, or computer science with prior experience identifying and documenting business requirements.
3.Experience working in either commercial or personal lines insurance with experience in claims.
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CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contactleaveadministration@cna.com.
