Under general supervision, is responsible for providing daily and day of event support to the Box Office Manager, managing and tracking all financial activities of the box office, scheduling and managing all box office staff, and providing accurate information to patrons, promoters, and staff regarding current and upcoming events. Working conditions are primarily inside an office environment. Exercises direct supervision over assigned staff.
This position is a temporary, "unclassified" position and has no disciplinary appeal rights to the Municipal Civil Service Commission. This position is likewise subject to at-will employment status and can be terminated at any time for any reason.Work Location100 Montana Street San Antonio, TX 78203
Work Schedule- Hours and Days are event driven
- Shift Work, Weekends, Holidays and Evening hours
- Edits and creates new electronic event manifests and event masters (maps) for events.
- Utilizes appropriate software to create, verify, view, sell, edit, and maintain ticket inventory and event information for all ticketed events at assigned locations.
- Coordinates daily cash requirements and maintains security of all monies received.
- Supervises, operates and sets up daily box office(s) as necessary.
- Hires, schedules and trains staff for box office operations including preparing ticket sales staff with current event information, preparing the box office(s) with proper supplies and equipment, and training staff on the use of computerized ticket systems.
- Sells tickets to the public in accordance with rules and regulations set forth by management.
- Provides exceptional customer service to patrons by phone and in person by providing information, resolving patron complaints, and assisting in seat relocations.
- Authorizes refunds, exchanges, and cancellations on purchased tickets.
- Monitors event sales and maintains event histories.
- Prepares daily sales reports, transaction journals and deposit forms.
- Conducts audits to balance and verify the accuracy of all revenue received.
- Provides real time event reports, drop counts, and other information to management, promoters, and other interested parties, as required.
- Performs related duties and fulfills responsibilities as required.
- Associates' degree preferably with an emphasis in Accounting, Business Administration or a related field.
- Three (3) years of increasingly responsible experience in box office operations.
Preferred Qualifications- Experience with Ticketmaster Systems
- Experience working in a box office for a large event facility
- Experience in a supervisor or lead role in a box office for a large event facility
Applicant Information- If selected for this position, official transcripts, diplomas, certifications and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
- Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
- Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
- Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
- Knowledge and comprehension of the various commands, reports and procedures in the Ticketmaster system.
- Knowledge in the use of an office computer including Microsoft Word, Excel and Outlook and the ability to use various applications to prepare memorandums and informational documents for box office employees, clients, and staff.
- Knowledge in effective customer service skills, skill in applying proper customer service technique to all situations involving clients and staff, and the ability to apply sound judgment in a hostile and stressful environment.
- Knowledge in good time management and staffing procedures, skill in applying time management and staffing procedures when scheduling box office employees, and the ability to create schedules, and communicate these schedules to box office employees and the payroll division.
- Knowledge of Ticketmaster hardware (terminals, ticket printers, report printers, scanners, and card swipes), skill in manipulating and troubleshooting these devices, and the ability to quickly resolve issues with these devices when problems occur.
- Knowledge of basic management techniques, skill in applying those techniques to employees, and the ability to apply those techniques to any situation that arises.
- Knowledge of the City Cash Handling policy, skill in applying this policy to box officer operations, and the ability to keep a secure environment in all box office spaces so as to maintain cash integrity as required.
- Knowledge of effective teaching methods, skill in utilizing available teaching resources, guides, manuals and handouts, and the ability to train new and current employees on existing and future technologies and policies.
- Knowledge of good office management and filing systems, skill utilizing available office storage units and equipment to create and maintain an effective filing system for storing box office information, closeouts, and reports, and the ability to keep the filing system organized and up to date.
- Ability to perform all the physical requirements of the position, with or without accommodations.
