Responsible for overall direction and coordination of the facility’s Quality administrative functions and Quality standardized processes. Assists in ensuring success of departmental function in a warehouse processing center or distribution center, to provide accurate and timely shipments to customers. Position may also include supervising a small team of union-represented employees.
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Acts as a quality role model for team members by effectively reacting to quality issues, and strengthens the facility’s quality culture by providing and communicating customer requirements and Best Practices initiatives.
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Understands and consistently communicates defined customer requirements.
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Displays an ability to interpret and manage large amounts of data in order to grasp difficult concepts and identify quality patterns and trends (e.g. Tableau).
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Analyzes all quality issues to assist the operations team in developing effective quality related countermeasures.
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Utilizes quality data analysis to assess compliance to customer requirements.
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Provides information to Operations Management required to address outliers, oversights and noncompliance to processes (e.g. Quality Report Cards, Best Practices, and Top Ten Investigation process).
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Regularly updates Plant Manager and team members with quality performance and improvement plans through IQS, Tableau, and other analytical tools (e.g. Monday Desk Drop).
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Facilitates problem-solving discussions of Tableau data analysis with Operations Management Team. Such discussions are initiated by the Quality Supervisor when outlying quality trends are discovered.
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Initiates and maintains quality communication by working with other facilities, WHQ Quality, Packaging, carriers, cross docks, and dealerships.
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Understands, oversees implementation, and tracks compliance to Built-In-Quality (BIQ) Assessment statements and other applicable GMS principle statements.
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Utilizes BIQ Feedback/Feedforward processes to effectively communicate Quality issues with internal and external customers (e.g. Defective and Unitized Incorrectly material review).
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Ability to manage dissatisfied internal or external customers through constructive support. Displays managerial courage during interaction with customers.
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Provides tools and training for team members to better understand GMS Built-In-Quality principles and defined customer requirements.
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Ensures that all defects are confirmed and that Problem Reporting & Resolutions (PRR), Request for Inspections (RFI), QCF’s, and Field Wires (FW) are answered within standard.
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Supports the operation’s utilization of the Business Plan Deployment (BPD) process. Assists in driving effective problem solving, continuous improvement, and supporting quality processes and initiatives (e.g. Customer Requirement Reviews).
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Performs quality focused walks (e.g. Customer Requirement Reviews, Tableau Slotting Main Bin Comparison) and ensures participation of team members during walks.
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Maintains a working knowledge of Material Returns procedures (e.g. proper categorization of MR Type returns in Parts Workbench, proper review of MR applications, work MR Termination and CCRC Transfer types, process RTD paperwork, collect handling fees, and process MR Code types upon receipt at facility).
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Models GM’s cultural behaviors and always demonstrates the highest level of integrity
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Cultivates a safety culture, and implements and enforces workplace safety rules and policies
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Demonstrates expertise in knowledge of the processes, and trains employees to ensure they are effectively performing job responsibilities utilizing standardized methods
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Performs all other duties as assigned
