JOB DESCRIPTION
Are you a natural leader who excels at collaborating with others to achieve business goals? Do you thrive in a fast-paced, ever-changing environment and prioritize doing what's right for clients and colleagues, inspiring others to follow your lead? If so, join our dynamic team and make a meaningful impact by crafting compelling narratives that enhance client experiences and foster enduring relationships with both colleagues and clients.
As a Fraud Associate with JPMorgan Chase, you will be a part of the Fraud Prevention Operations Leadership Group including Specialists who are responsible for engaging with our customers to confirm validity of Commercial , Prepaid Card spend. In this role, you will support client escalations related to spending interruptions and addressing fraud claims that impact program performance by offering appropriate solutions. You will be responsible for achieving key service metrics, managing improvement initiatives, and ensuring compliance with risk and control guidelines, which requires high-level decision-making. Deliverables must be processed within agreed time frames and meet legal and compliance requirements, while you demonstrate exceptional leadership to engage employees, clients, and stakeholders for optimal performance. Typical tasks include creating presentations on Fraud Prevention Best Practices, analyzing performance analytics, educating teams on fraud trends, and presenting to clients.
Job responsibilities
- Execute on business initiatives by creating and maintaining open communication with clients, peers, leadership team and cross/other lines of business.
- Develop and deliver executive and external reporting and other communications.
- Enhance department and business performance by evaluating and applying documented policies, critical partnerships, and expanded authority.
- Identify and own end-to-end process improvement opportunities, which may include recommending solution(s), developing and maintaining training content, implementing changes, managing process/policy changes, and partnering with the change management leadership team as necessary.
- Resolve escalations, internal and external Client.
- Adhere to operating policies and procedures, and legal and compliance regulations.
- Manage team performance to achieve key metrics and sustained results by utilizing performance management tools to proactively monitor, coach, and develop employees.
- Analyze reports and communicate insights to internal parties and clients.
- Maintain professionalism and adaptability in client-facing environments by understanding the dynamics and effectively working through others.
- Thrive in a fast-paced work environment by efficiently managing multiple tasks and prioritizing workload.
Required qualifications, capabilities, and skills
- Three or more years of experience in customer service, fraud, or the relevant function being managed.
- High School Diploma or GED equivalent
- Strong verbal and written communication skills
- Effective influencing and persuasion abilities
- Exhibit strong organizational and time management skills to meet deadlines in a fast-paced environment
- Excellent prioritization and time management skills
- Proficient in data analysis, including building presentations and conducting Excel queries
- Willingness to travel for client engagements and collaboration with internal partners
- Experience in regularly presenting to both internal and external audiences
Preferred qualifications, capabilities, and skills
- Two or more years of experience in a call center and relationship environment.
- Experience in the financial industry.
Required or additional information
- Work schedules will vary within a fulltime, 40 hour per week schedule. You must be willing to work schedules during our operating hours, which may include evenings, weekends, and holidays if the situation arise. Specific information will be provided by the interviewer.
- This position requires that you attend the training as scheduled and you will be required to attend training in-person onsite Elgin.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
