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Client Services Consultant I

MetLife • Full-time • Tampa, FL, US • 3w ago

Location(s)

Posting Location: Miami, Florida

City/Cities

Miami

Country

United States

Working Schedule

Full-Time

Work Arrangement

Hybrid

Travel Required

10%

Relocation Assistance Available

Posted Date

30-Oct-2024

Job ID

5118

Description and Requirements

Location: Miami Florida

Role Value Proposition:

Provides day to day administration and management of at least one National Account client including: Responds to client request, acts as liaison between client and internal areas, contributes to project status and strategic planning meetings coordinates client enrollment/benefit fairs and participates in client driven audits and reviews and leads client driven projects and requests.

This position is currently for an on-site CSA at Miami Dade Co Public Schools and current assignment is to support this customer with their administration of MetLife’s benefit plans, as well as, assisting their employees and beneficiaries who have benefit related questions or need assistance in filing life claims.

Key Responsibilities:

Accountable for on-going customer service delivery, satisfaction and building a positive relationship with client, partners and provides support to financial team by assisting with billing and reporting.
Partners with Proposal Unit to research and respond to RFP questionnaires.
Aids in implementation of new clients and addition of MetLife product lines to existing clients.
Assists in setting up product and client specific processes and reports within internal systems. Comprehension and ability to communicate provisions of MetLife Core Products (Life, Dental, Disability, Voluntary Benefits, Retirement & Savings).
Comprehends legal agreements between MetLife and the client and assists to ensure contracts are in compliance and executed.
Working knowledge of internal systems and ability to apply analytical skills to understanding of systems and products.
Performs other duties as assigned or required.

Essential Business Experience and Technical Skills:

Required:

1-2+ years of relevant experience.
Ability to communicate clearly both verbally and in writing.
Comprehension and ability to communicate provisions of MetLife Core Products (Life, Dental, Disability, Voluntary Benefits, Retirement & Savings).
Customer service and relationship management skills.
Understanding of how to provide exceptional customer service and how to develop relationships.
Must be able to handle multiple tasks, set schedules and priorities to meet both internal and external deadlines.
Proficient problem-solving skills.
General understanding of U.S. economy and employee benefits industry.
Proficient with Microsoft Office software.
High School Diploma or equivalent

Preferred:

Bachelor’s Degree

Bi-lingual in Spanish

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.