About this role:Wells Fargo is seeking a Customer Service Representative to help with wire inquiries (USD, FX. Domestic, international. Calls are very RPT.) Learn more about our career areas and lines of business at wellsfargojobs.com .
In this role, you will:- Support financial products and services
- Identify opportunities to improve customer service experience and offer ideas to resolve internal and external customer issues to provide first call resolution
- Perform moderately complex customer support tasks
- Receive direction from customer service supervisor and escalate non-routine questions
- Interact with customer service team on complex customer issues
- Provide training on policies and procedures, and provide guidance to less experienced individuals, as well as internal and external customers
Required Qualifications:- 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:- Knowledge and understanding of foreign and domestic wire transfers processing
- Customer service focus with the ability to respond to requests in a timely manner
- Ability to effectively listen and elicit information
- Excellent verbal, written, and interpersonal communication skills
- Basic Microsoft Office skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Ability to troubleshoot common computer problems
- Knowledge and understanding of financial services or call center environment
- Strong attention to detail and accuracy skills
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
- Ability to follow policies, procedures, and regulations
- Strong organizational, multi-tasking, and prioritizing skills
- Ability to take on a high level of responsibility, initiative, and accountability
- Bilingual speaking proficiency in Spanish/English
Job Expectations:- Ability to work additional hours as needed
- Ability to provide and work from a home office
- Must be able to attend full duration of required training period
- This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents
Schedule:- 10:30am- 7:00pm MST Monday-Friday with a hybrid schedule and expectation of three days per week in the office
- Training: may differ from standard hours 8:00am-4:30pm, 6 weeks (practice customer service scenarios, learn process, etc.)
- May need to work additional hours as needed
Location:- 2501 S Price Rd, Chandler, AZ 85286
Posting End Date: 16 Nov 2024
*Job posting may come down early due to volume of applicants. We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
