The Fan Experience Arena Host role plays a vital part of our event day team. This role requires a sociable, people-oriented person who is a proactive and effective communicator through genuine interactions with understanding of basic technology functions. This position serves in a variety of roles such as ticket greeting, ticket seller, mobility assistance, bag check, fan assistance, elevator/escalator operator, ushering, access control, and directional support.
On Monday, December 2ndwe will be hosting an in-person interview event. During this event, you will connect with our hiring managers and participate in one-on-one interviews. Event is by invitation only. Please apply to be considered. We will send email invitations beforeNovember 27th.
This is a part-time role based in Inglewood, CA and is not eligible for benefits. Due to the nature of this industry, the candidate must be available to work a flexible schedule including weeknights, weekends, and holidays to cover high profile concerts, NBA games, and special events. Arena Hosts must be available to work at least 75% of all shifts per month.
What You Will Do
- Consistently contribute to the world class fan experience at Intuit Dome that welcomes every fan and demonstrates our service culture commitments.
- Proactively pursue opportunities to create positive first impressions and long-lasting, positive memories.
- Comply with all standards, expectations and policies of the Fan Experience department in order to ensure a safe, fair, and enjoyable workplace experience for all team members.
- Proficiently use technology and assigned company equipment to perform job duties
- Use a persuasive, teaching style of communication is required to communicate the company's policies, programs, and systems while also being aware and responsive to the customers needs and concerns.
- Open, flowing communication with and through others is important as this position requires helping a wide variety of people.
- Assist fans with wayfinding and other informational needs - exhibit an extensive knowledge the venue layouts, seating sections, access control, key venue attractions, key venue personnel identities, emergency activity procedures.
- Maintain event ticket and access integrity by technology, ticket verification systems, and facility knowledge.
- Observe and implement accessibility requirements, and proactively stay up to date on such accessibility requirements.
- Respectfully perform job duties safely and efficiently without accepting monetary value.
- Additional duties as assigned.
What we're looking for:
- Previous experience in customer service or hospitality preferred.
- Poised, well-spoken and professional in appearance, words and actions; comfortable in dealing and/or encountering with VIPs and celebrities professionally.
- Welcoming, positive, and energetic attitude.
- Ability to multitask in a fast paced environment.
- Requires prolonged periods of standing, walking, and maneuvering up/down stairs in an indoor/outdoor environment.
- Proficient or above knowledge in the use of technology and current technology trends.
- Effective interpersonal skills, both oral and written.
- Self-starter and entrepreneurial spirit with hands-on approach towards business.
Compensation
- The hourly rate is $20 per hour ($30/hr overtime)
- The role is classified as non-exempt.
Benefits and Perks
- Competitive pay, overtime pay, and holiday pay
- Event-based work and flexible hours
- 20-30 hours per week of regularly scheduled work
- Eligible for our monthly recognition program
Physical Requirements
- Able to lift or move equipment up to 40 pounds
- Able to stand, sit or remain in a stationary position during shift
- Able to bend at the waist, reach over head and horizontal
- Comfortable working at various heights
Essential Physical Requirements:
- Both indoor and outdoor environments; indoor conditions are generally air-conditioned, while outdoor conditions may include inclement weather such as direct sunlight, heat, humidity, rain, sleet, and wind.
- Exposure to high noise levels and high vibrations
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.
About Intuit Dome:
Opening in August 2024, Intuit Dome is the new home of the LA Clippers and will host hundreds of sporting events and concerts each year. Located in Inglewood, Calif., Intuit Dome is built different - it will redefine fans' expectations for live experiences and change the music landscape in Los Angeles.
Set to host the 2026 NBA All-Star game, Intuit Dome is over 1 million square feet and features our team training center, business operations offices, five full-sized basketball courts, an 80,000 square foot outdoor plaza and a double-sided Halo Board composed of more than an acre of LED.
The LA Clippers and Intuit Dome are a proud equal opportunity employer. It is our desire and intent that all employees enjoy a professional business working environment that is free from discrimination and harassment. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
To view our employment privacy policy, please visit https://www.nba.com/clippers/california-employment-privacy-policy
