Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
SUMMARY OF DUTIES:
This position is accountable for the safe and efficient movement of trains and for the oversight of first-line managers and train and engine crews, station employees and mechanical contractors at outlying facilities in a designated area on a division including CETC and all other front-line SD&O Managers. This position has direct over-site of all SD&O front line managers they manage all aspects of the operation and are responsible for every Train and Engine service employee, Train Dispatchers, Block Operators, Bridge Tenders, Clerks, Station Managers, OBS employees depending on their role. This encompasses SD&Os entire Transportation, Customer service and OBS agreement employees across the country.
ESSENTIAL FUNCTIONS:
• Responsible for maintaining relationship, updating with any information affecting service or respond to operational questions. • Responsible oversight to ensure day to day equipment readiness meets Amtrak standards.
• Maintain relationship with host railroads, and all commuter partners to facilitate joint operational testing, coordination during service disruptions and other day to day operational needs.
• Direct supervision of station employees and clerks in and all other front-line employees in their assigned territory.
• Provide leadership and management for division road foreman, trainmasters, MTOs and mechanical foreman and/or contractors and all other employees in designated area of jurisdiction.
• Manage and monitor employee record keeping, efficiency testing and compliance with all Amtrak, Federal and state operating requirements.
• Execute and manage the area’s safety plan in compliance with federal, state, and local rules and regulations to ensure goals are met.
• Manage the departmental budget and develop cost-effective operating crew couplets to maximize production and reduce overall cost. Manage CETC offices and budgets ensure all FERA requirements are met and complied with. Ensures CSI by monitoring customer service and customer care.
• Work with Crew Management Services to develop schedules to ensure all train and engine crews attend regulatory and Amtrak-mandated training classes. All Train Dispatchers attend rules training, all customer service/OBS attend training.
• Work with the Road Foreman and Trainmasters, MTOs etc. for the various crew bases to ensure all bulletins, equipment, postings, etc. adhere to labor, federal and Amtrak regulations.
• Enforce and manage the rules and regulations for Amtrak policies and operating practices, initiate action for non-compliance and recommend appropriate action for resolution in a consistent and fair manner.
• Oversee new-hire locomotive engineer and conductors Train Dispatchers, Block Oprs. Clerks and customer service/OBS employees on-the-job training and certification programs.
• Monitor on-time performance for the area of responsibility and recommend ways to improve performance in conjunction with freight carriers and PRIIA metrics.
• Oversee the conductor and assistance conductor remittance audits to meet division goals and take action to correct discrepancies. Over see CETC Office monitor schedules and review track outage programs for IMCS and CD.
• Respond to service disruptions and act as senior site commander when designated by the Superintendent of Operations.
• Monitor extra board requirements to maintain established goals.
• Effectively contributes to a safe and secure work environment for employees and travel experience for customers. Demonstrates necessary leadership to support a zero incident and injury culture within the Operations organization and Amtrak.
• Fills in for Superintendent Ops lll when they are on PTO or out of the office.
MINIMUM QUALIFICATIONS:
• 7 plus years of operational experience
• Demonstrated supervisory experience, leading, and managing others with different levels of expertise, exhibiting innovative leadership and management skills.
• Demonstrated experience communication orally and in writing within and outside of the organization. • Demonstrated ability to develop and manage a departmental operating budget.
• Demonstrated ability to deliver and manage a behavioral based safety program.
• Must possess a working knowledge of applicable CFR 49 requirements and applicable Amtrak labor agreements pertaining to train and engine employees.
• Significant experience with train and engine operations.
• Some knowledge and familiarity with commuter and freight operation agreements associated with the division.
• Knowledge of applicable federal, state, and local regulatory requirements and relevant labor agreements.
• Knowledge of relevant regulatory requirements (i.e. FDA, FRA).
• Rules qualified. (i.e. NORAC/GCORE/Metro North/CSX/etc.)
• Physical characteristics of territory. (Must obtain first 6 months)
PREFERRED QUALIFICATIONS:
• Engine Qualified
• Demonstrated experience with train operations, crew base, crew management, operations, train handling and service delivery.
• Ability to develop and manage an operating budget.
• CETC and Rules qualified
• 10 plus years of operational experience.
• Operating Rules qualified.
COMMUNICATIONS AND INTERPERSONAL SKILLS:
• Must have excellent oral and written communication skills.
• Must be detailed oriented.
The target salary is $138,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.
Requisition ID:163533
Posting Location(s):North Carolina
Work Arrangement:06-Onsite
Job Family/Function:Transportation
Relocation Offered:Yes
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
