This role is categorized as hybrid . This means the successful candidate is expected to report to [ Cole Engineering Center - Podium , Warren MI] three times per week, at minimum [or other frequency dictated by the business
The world is changing, and we need your help to change it for the better! The General Motors Global Aftersales Engineering (GAE) team is tasked with developing and integrating innovative solutions to address the world’s vehicle service challenges. We invite you to join us in tackling those challenges and help us build a future with Zero Crashes, Zero Emissions and Zero Congestion.
GAE is seeking customer-focused team members who have a passion for innovative and creative problem solving. Our team has responsibility for the parts readiness service deliverable on every GM vehicle program globally. This includes service part release, service information, labor time guide, service part catalogue, diagnostic software, service programming, pre-delivery inspection forms, customer service information and special tools. We are also responsible for efficiently and effectively facilitating the execution of Aftersales Engineering work within each specific function. Ensuring that the dealer has the parts and tools necessary to satisfy a customer’s needs and provide a positive GM service experience.
The Role:
We are looking for an experienced people leader to build and lead this new team within GAE. In this newly established leadership role, you will manage a dynamic team that is responsible for determining, reporting, and escalating part readiness status for a program launching or currently in production. Working cross functionally to solve availability issues, identifying what teams need to act, and leading the team to a resolution. This includes generating and tracking the Part Readiness Status per program, developing a plan for every part, tracking the progress of each program through the lifecycle, identifying the correct part to go after, acting when a part is not available, and escalating as needed. You will bring innovation and creativity together to lead a team that generates new processes and procedures to ensure part availability.
Role Responsibilities:
- Leading a cross-functional team supporting service part readiness & availability.
- Act as the single point contact for all Global Aftersales Engineering (Electrical, Mechanical, & Propulsion) service parts, specifically focused on availability and status at launch and throughout the lifecycle.
- Act as the single point contact in Global Aftersales Engineering to address program specific Service Parts Assistance Center (SPAC) cases.
- Drive the flawless launch of all service parts for all programs.
- Continually support part availability during the vehicle life cycle.
- Responsible for identifying the current part revision, understanding part supersessions, and providing the cross functional team with the correct part number.
- Develop proposals to resolve part availability concerns and analyze potential problems to suggest corrective actions.
- Track Temporary Work Order (TWO) & Engineering Change Request (ECR) and associated Part Number Changes for vehicle build events.
- Utilize Assembly Plant Material Global Optimization (MGO), Supplier Quality Management System (SQMS), Engineering Change Requests (ECR), and Aftersales Release & Cataloging (ARC) system to understand part change timing, interchangeability, & availability.
- Understand the established service strategy and the BOM structure for the service parts to identify if an up-assembly can fill the need for a component shortage.
- Regular communication with Design Release Engineering, CCA Supply Chain, and CCA Purchasing.
- Document open issues, status and closure.
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This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate
