This role is categorized as hybrid . This means the successful candidate is expected to report to [ Cole Engineering Center Podium, Warren MI] three times per week, at minimum [or other frequency dictated by the business
The world has changed, and we need your help to change it for the better! The General Motors Global Aftersales Engineering is tasked with developing and Integrating solutions to the world’s Service challenges. We invite you to join us in building a future with Zero Crashes, Zero Emissions and Zero Congestion.
The Service Integration team is seeking customer-focused and change agents who have passion for innovative technologies and business approaches. The Service Manager will work collaboratively with several multi-disciplinary functions during the Global Vehicle Development Process to propose innovative Service solutions, that proves to be simple and cost effective.
Access to advanced technologies and the autonomy to challenge convention creates an exciting fast-paced environment to innovate and scale solutions that address the Dealer’s Technician and service lane capacity challenges.
The Service Integration Manager role requires a highly skilled/expert leader who leads and directs a group of engineers responsible for the vehicle serviceability strategy focusing on labor time reduction and opportunities for efficiencies.
Provides technical leadership and guides the team to successfully achieve the goals of the organization while working on special projects. Develops new processes, standards, and/or operational plans for the organization's business strategies with a direct impact on business and/or function overall results. Influences others within the organization to accept new concepts, practices, and approaches. This may include identifying problems, updating, or modifying working methods that may be complex in their work area without the benefit of defined procedures.
Responsible for staffing, communicating, training and development, directing and prioritization of work, evaluating performance and removing roadblocks.
Job Description
- Work collaboratively and support multi-disciplinary functions; Product Engineering, Purchasing, Desing Studio, Materials etc. throughout the development of new technologies and Service Best Practices.
- Responsible for managing reciprocal relationships with Engineering to facilitate and enable program and product decisions regarding content, new technology implementation and issue countermeasures regarding customer expectations.
- Partner with Product Engineering to drive the appropriate priorities and discipline in the organization to ensure Service Engineering and Customer/Dealers targets can be achieved.
- Collaborate across all Aftersales and Customer Care disciplines to drive common and standardized Service requirements, procedures, metrics, and standard methodologies. Addressing Service requirements upfront in Global Product Development process and will support all launch improvement initiatives.
- Collaborate with Engineering, Purchasing and Program Team Leadership on the accomplishment of the established service engineering expectations.
- Provide oversight and mentorship verifying that critical Service and Program Readiness work you're doing meets the customer’s requirements and are completed on time, with Quality and integrity.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate
