How will this role impact First Command?
- Serve First Command’s high net worth clients by partnering with Advisors and FP Advanced Planning Consultants to identify candidates for customized portfolio management (IMA).
- Construct and manage risk appropriate portfolios in conjunction with client’s financial plan as prepared by Advisor.
- Communicate with clients & Advisors about portfolio performance, asset allocation and position changes, and market events that influence portfolio behavior
- Represents First Command’s highest level of investment expertise and client service
What will you be doing?
- New Business
- Participate in conference calls, in person appointments or other responses to Advisor requests for new business proposals.
- Gather financial plan and asset information to construct appropriate proposed investment portfolios.
- Work with Advisor and FP Advanced Planning Consultants to prepare new business for submission to Trust Administrative Committee for approval.
- Work with assigned Trust Investment associate to open account and follow through on asset gathering and portfolio deployment
- Travel to the Field for client events & appointments at least 3x annually and participate in Advisor events (Fast Start, Advanced Planning Academy, Winter Workshops, etc.).
- Business Retention
- Follow WM & TS procedures for portfolio monitoring, rebalancing, adjusting accounts for addition/removal of positions from the Approved Securities List.
- Execute trades promptly to accommodate client distribution requests or to deploy excess cash.
- Participate in due diligence efforts to review investment partners.
- Respond to inquiries from Advisors and clients regarding portfolio activity and market events.Proactively schedule contact with Advisors & clients.
- Partner with Trust Officer/Sr. Trust Officer to manage fiduciary account investment portfolios in accordance with the parameters of the governing trust document.
- Work with assigned Trust Investment Associate to resolve service requests or escalated client/Advisor issues.
- Administration
- Adhere to WM & TS procedure requirements for documenting client/Advisor interactions (Maui Call Tracking)
- Utilize automated workflow effectively and consistently
- Prepare and present projects or reports to WM & TS committee structure (e.g., TIC, TAC) as requested
- As directed by Trust Investment Manager, execute trades as required by changes in the Approved Securities List.
- Regulatory
- Perform 12 CFR 9 (Reg 9) Initial Reviews as required by Trust Policy
- Perform 12 CFR 9 (Reg 9) Annual Reviews each month in a timely manner for assigned accounts.
- Adhere to WM & TS reporting requirements for account maintenance
- Maintain knowledge of banking and investment trends and regulatory developments
- Complete mandatory compliance training required by FCB and FCFP
- Adhere to WM & TS policy and procedures governing fiduciary account activities.
What skills/qualifications do you need?
Education
- College degree required; business or related field preferred
Work Experience
- 3+ years related financial services industry experience required
- Financial services customer service experience required
Certifications
- CFP® or ChFC preferred
- Series 63 and 65, or Series 66, required, or must be acquired within 180 days of hire
- Series 7 required, or must be acquired within 180 days of hire
Required Knowledge, Skills, and Abilities
- Strong ability to use all components of Microsoft Office
- Demonstrated success in developing and executing systematic processes to complete projects
- Current working knowledge of investment products and platforms
- Outstanding written and oral communication skills required, with the ability to communicate complex concepts in simple terms
- Ability to compassionately handle client and advisor issues
- High level of problem-solving, mathematical, statistical and analytical skills
- Must be detail-oriented and possess strong organizational skills and work effectively under pressure
- Must be able to handle frequent interruptions throughout the day, addressing co-worker, advisor, employee and client needs, and still be able to accomplish necessary responsibilities
- Ability to travel, as needed, to attend workshops/conferences or meet with clients/advisors
- Ability to work independently and prioritize responsibilities
- Work well as part of a team; understand/respect the needs of others
- Ability to follow procedures and convey them to others
- Ability to maintain client confidentiality
- Working knowledge of trust accounting systems and methods a plus
- Ability to multi-task and move quickly from one task to another
- Superior customer service skills and the ability to work in a professional environment
- Desire to take ownership of assigned responsibilities and deliver a high-quality product
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