Essential Functions:
•Partners with District Manager and store leadership to drive execution of store operating systems, policies, procedures, and processes. They work directly with district and stores leaders to create a strategy and action plan that will address opportunities to improve the customer experience while controlling expenses and maximizing margins.
•Responsible for teaching and training of store operations managers throughout the organization on all aspects of their role.
•Builds relationships and effectively collaborates with key internal and external stakeholders, including Regional, District, Store leadership teams and city officials.
•Manages, hires and develops a diverse team of both hourly and salaried asset protection professional within a multistore geographical area.
•Train, assist and manage investigations conducting interviews, and post prosecution. Must professionally represent Lowe’s in court and be skilled in handling depositions and other hearings.
•Identifies and provides appropriate action steps to address internal or external theft / Organized Retail Crime concerns.
•Leads and directs teams during emergency response situations, crisis management and civil unrest within a multistore environment.
•Drives the development of tactical plans aligned with asset protection, safety, and business strategies to bring the vision into realization.
•Owns, forecasts, and manages multiple financial accounts in assigned stores for key controllable expenses (e.g. shrink, general liability, Osha Recordable Rates, payroll, security, cash overs / short, price adjustments).
•Evaluates assigned stores are operating within established company policies, procedures, and guidelines.
•Performs store visits and reviews independently and in partnership with district leaders leveraging tools to improve performance, execution, and efficiencies.
•Drive operational programs and system enhancements. Serves as field branch for corporate store operations during deployments of new programs and technologies by providing training, validation and accountability.
•Provides open feedback and mentorship to team members, AP & store leaders to encourage growth and greater responsibility.
•Trains store personnel on proper reporting procedures and evaluates district-wide compliance with all safety, security, and Hazmat related administrative documentation requirements.
•Analyzes safety reporting to identify trends and help stores implement plans based off root cause analysis.
•Analyzes data and reporting to identify shrink related issues, root causes, and trends within the district and works with store management, AP/Safety staff, and district-level team to address issues and trends.
•Review, validate and provide direction on critical operational processes that have an impact on in stock and accuracy including but not limited to Freight flow, IRP, down-stocking, and cycle counts.
•Coaches and develops associates around the processes and tools that have a direct impact on the customer experience.
•Delivers consistent reporting, provides trend analysis, and supports the stores in the creation and deployment of plans to improve their financial performance.
•Identifies key areas for improvement and ensures individuals and leadership teams close the gaps and hold team members accountability for execution.
Minimum Requirements:
•Bachelor’s Degree
•3-5 years’ experience in retail or professional environment in LP
•5 years of Multi store big-box retail experience
•Demonstrated experience analyzing and using varied sources of data to understand underlying drivers of complex problems
•Experience working closely with cross-functional teams
Preferences:
•10 Years of multi-store retail experience
•Experience working in an omni-channel retail environment
•Demonstrated experience analyzing business documents (P&L, exception reports, etc.)
•Experience conducting quality reviews/audits
•Experience in using physical security systems (CCTV, EAS, etc.)
•LPC/LPQ qualification
•Certified Training Program (Wicklander-Zulawski or Reed training)
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Pay Range: $85,900.00 - $143,200.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
