About the Electric Power Division
Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!
Job Summary:
As a Product Support Specialist , you will provide technical assistance for both standard and non-standard systems, warranty efforts, and remedial repairs. Will be under the general supervision of the Customer Manager.
What you will do:
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In a call center environment provide technical support, troubleshooting, and resolve urgent technical issues help requests via email, CRM, and/or by phone.
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Complete tickets, weekly time sheets, expenses, and/or project in a timely manner.
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Stay current with training on all new and updated systems and equipment.
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Assists with Parts Ordering and Warranty Analysis.
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Assists with developing training materials and training users on software and hardware.
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Possesses a thorough knowledge of ATS, Switchgear, and other systems. · Monitor status of Helpdesk Tickets, CAT-ISO (RFQ and Orders), and SWGR_DPSC@cat.com
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Identifies and escalates complex issues to management.
What you will have:
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High School diploma or GED.
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At least 1-3 years of experience working in the customer service industry, problem solving trouble shooting, and/or mechanical assembly.
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Beginner to intermediate knowledge of Microsoft Office.
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Ability to work well in a team environment.
Top candidates will have:
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Ability to understand, assemble and/or wire to diagrams / schematics with precise detail.
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Fluent Spanish speaker looking to excel in a role that thrives on client interaction.
Physical Requirements:
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Ability to sit and/or stand for prolonged periods.
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Ability to perform repetitive operations.
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Ability to lift to 35 lbs.
Shift
Monday through Friday; 8AM – 5PM. Additional overtime as needed.
Additional Information:
Employee Benefit Details:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just an hourly wage, because we value your performance, we offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K).
Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
About Caterpillar
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
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