Johnson & Johnson is currently seeking a Commercial Operations Site Lead to join our DePuy Synthes Team based in Laurel, MD.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/
For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.
We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential.
At Johnson & Johnson, we all belong.
The sales support team has responsibility to develop and deploy strategies in collaboration with field sales to enable sales growth objectives through ensuring appropriate resources are available and balanced throughout the US market. The team supports field sales management in achieving optimal inventory efficiency by applying advanced analytics. This role is the liaison between Sales, Customer Service, Finance, and Supply Chain relative to end-to-end efficient order / purchase order management.
Key responsibilities:
- Lead, coordinate and delegate all responsibilities to the internal sales office team to support all goals.
- Inbound and systematically process all local inventory from field return authorizations utilizing system mapping and verification accuracy.
- Partner with local field sales organization to deliver successful non-revenue activity completion through communication and visibility.
- Inventory put away, replenishment and expiry management of all sales office assets.
- Monitor day-to-day outbound metrics (OTS, OTC) and report to leadership at regular intervals
- Drive strategic, technical, and tactical initiatives to improve efficiency and effectiveness across outbound operations.
- Collaborate across J&J E2E supply chain partners, Distribution Excellence, Planning, Transportation, Customer Service, Sales.
- Coordinating support for final mile support thru pick, pack and shipping tools.
- Benchmarking and implementing activities related to inventory par levels based on supply chain recommendations.
- Check and maintain appropriate inventory of on hand to support local sales territory as well as completing inventory transfers for disposition or redeployment as needed.
- Apply Lean initiatives to ensure continuous improvement by eliminating waste and improving bottom-line.
- Lead the local onsite team to provide best in class service to our key customer stakeholders by providing single point of contact for PO collection, AR365 and resolution of pricing discrepancies or other customer needed solutions.
- Process warranty item returns and replacement, complete all necessary paperwork.
- Initiate and control all expired exchanges of inventory from national sales office retrograde location.
- Coordinate additional sales activities through use of National Loaner requests and returns.
- Coordinate on-site team to order equipment for training activities using education logistics, tracking and facilitating receipt, as needed.
- Responsible for initiating and completing ongoing cycle counts and annual audits for all sales office inventory.
- Manage battery life cycles for all Bluetooth tags for Project Invisible and provide timely replacement of tags for FSO.
- Ongoing thorough inspection of instrument and implant sets to ensure quality standards and patient safety requirements are met.
- Manage relationships with freight forwarder, receiving parties, and internal partners.
- Responsible for GDP (Good documentation practices) and adhering to SOPs.
- Coordinates all regulatory inspections and performs safety and quality audits
- Adherence to training requirements, and health and safety regulations
- Wear and enforce all wearing of protective clothing and equipment as required
- Implement schedule/policies/ and group guidelines
- Lead and/or support projects as required
- Flexible to other tasks as priorities shift
