Senior Manager, Credit Strategic Initiatives
Your Impact:
The primary purpose of this role is to develop and execute DIY payment programs to maximize sales across all selling channels that compliment use of the Lowe's Proprietary Credit Programs. This role will be primarily responsible for DIY credit programs as well as establishing the vision and delivery for an industry leading shopping and check out experience related to the Lowe's Financial Services programs. This position will work with multiple internal partners and banking partners to not only set the strategic direction for the overall DIY payment experience related to the Lowe's Financial Services Programs, but manage the development and implementation of program enhancements, create reporting to gain insights, identify opportunities, set goals as well as monitor industry and competitor best practices. The ideal candidate will work cross functionally as well as across multiple banking vendors to collaborate, create and inspire. The role has one direct report and critical to Lowe's because it will support the broader enterprise initiative to become the #1 omni channel home improvement retailer.
What you will do:
- Work with Director to develop and implement a DIY Financial Services strategy to maximize use and effectiveness of the Lowe’s Financial Services Programs.
- Oversees customer experience processes while constantly improving them to enhance customer satisfaction.
- Create monitoring tools to gain insights and find opportunities to improve the customer experience and maximize sales using the Lowe’s Financial Services Programs by developing creative, simple and frictionless solutions.
- Ensure customers are aware and understand the benefits of the Lowe’s Proprietary Credit programs and their promotional activities.
- Lead and inspire cross functional and cross organizational teams to implement and enhance experiences that promote the usage of the Lowe’s Financial Services Programs.
- Utilize data analytics and external sources to forecast industry trends and customer expectations.
- Monitor industry and competitive trends to ensure an exceptional customer experience that aligns with enterprise goals.
- Collaborates with internal stakeholders to establish and meet sales goals.
- Maintains effective relationships by facilitating communication with vendor partners.
- Acts as internal Credit evangelist to build awareness and understanding of programs.
- This position manages/supervises people
Required Qualifications:
- Bachelor's Degree in Business Administration or relevant field
- 8-10 years of experience of in-depth knowledge of diverse retail functions and principles (e.g. credit operations, retail operations, communication, customer service, marketing, program management, etc.)
- 5-7 years of experience leading teams in retail credit management, operations, sales or call center operations
- Strong ability to work vertically across a large enterprise in a collaborative manner, internally and externally
- Working knowledge of data analysis and performance/operation metrics
Preferred Qualifications:
- Master's Degree in Communications, Business Administration or Management
About Lowe’s:
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
