Overview
We are seeking a dynamic and experienced Operations Manager to manage and grow our strategic partnership with Boeing. The ideal candidate will be responsible for overseeing the day-to-day relationship, ensuring customer satisfaction, and driving business growth by identifying new opportunities within the Boeing account. This role requires excellent communication skills, and a proactive approach to account management.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Benefits for Staff & Management
Essential Functions:
- Serve as the primary point of contact for Boeing, fostering strong, long-term relationships with key stakeholders.
- Understand Boeing’s business needs, objectives, and challenges, and provide tailored solutions to meet their requirements.
- Develop and implement account strategies to achieve sales targets and business objectives.
- Coordinate with internal teams, including sales, engineering, product development, and customer support, to ensure seamless service delivery.
- Identify and pursue new business opportunities within the Boeing account to drive growth.
- Monitor account performance, track key metrics, and prepare regular reports on account status, sales forecasts, and business opportunities.
- Negotiate contracts, pricing, and terms of service with ABM operations in collaboration with legal and finance teams.
- Resolve any issues or conflicts that arise, ensuring a high level of customer satisfaction.
- Stay informed about industry trends, market conditions, and competitors to provide strategic insights and recommendations.
- Have a working knowledge of P&L statements.
- Assumes responsibility for covering customer accounts as required to support vacancies, vacations, and holiday replacement coverage.
- Execute Safety programs follow-through by Branch Safety Coordinators to ensure compliance with all safety policies and zero incidents. Ensure that company policy and all safety requirements are administered properly
- Assist operational teams with reporting of accidents involving personnel, vehicles, public liability, property damage and fidelity claims
- Ensure company standards are met in compliance with the operations and servicing contractual obligations to customers within specified budget of labor and expense.
- Reviews daily labor for assigned customer accounts
Qualifications:
- Excellent communication, negotiation, and interpersonal skills.
- Ability to build and maintain strong client relationships.
- Strategic thinking and problem-solving abilities.
- Must be able to prepare documents using Microsoft Office Suite including Word, Excel, and PowerPoint.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently and collaboratively within a team.
- Strong organizational skills and attention to detail.
- Willingness to travel as needed to meet with clients and attend industry events.
- Excellent communication skills both written and verbal.
- Must have experience in a customer focused environment.
- Proven ability to work with and communicate with front line employees as well as upper-level management team.
Preferred Qualifications:
- Bachelor’s degree preferred but not required
- Proven experience as an Operations Manager or in a similar role, within the aerospace or defense industry preferred
- Strong understanding of the aerospace market, including key players, trends, and regulatory requirements preferred
- Experience working directly with Boeing or other major aerospace companies.
- Knowledge of aerospace manufacturing processes and supply chain management.
- Familiarity with government contracting and compliance.
