Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
This Columbus based hybrid position is compensation grade G3.
Are you passionate about helping a team that helps our clients achieve better financial outcomes? Do you excel at building strong client relationships and solving challenges with exceptional service? If so, we want to hear from you!
We are seeking a Manager to lead a team of Financial Advisors. This role will require FINRA Series 7, Series 24 and Series 63 required, Life & Health and Series 65/66 preferred. The selected candidate must also obtain a life and health insurance license within 120 days of hire. In this role, you will retain and grow our current clients, provide investment solutions and advice tailored to client needs and offer market insights, education, and advice across our product offerings.
Job Description Summary
Success on our team is directly related to embracing change, providing exceptional customer service and having a passion for getting things done right. We work together to build our business and grow profitably, with unwavering attention to detail. If you are naturally curious, want to grow and learn and develop your expertise in financial services, we want to know more about you!
As a sales manager, you will lead a dynamic team focused on retaining and growing client assets. Your responsibilities include developing and implementing strategic initiatives to enhancing client experiences, analyzing client trends, and ensuring the team meets sales targets. You will drive performance to ensure all client interactions reflect Nationwide’s outstanding level of service and care. You will partner with the Operations Director and other broker-dealer leaders to provide feedback recommendations and suggestions for process and strategy improvements based on client feedback and trends. You will play an integral part in developing the strategy to retain clients and increase revenue for the firm. As a manager of registered financial advisors, you will also be responsible for mitigating overall risk for the firm and supervising the securities activities. Strong communication, analytical skills and a deep understanding of financial products are essential for success in this role.
Job Description
Key Responsibilities:
Leads day-to-day support, coaching, feedback and training for team members. Ensures adequate coverage for the phone queues. Leads a team of registered financial professionals who provide exceptional level service to broker-dealer clients through inbound and outbound phone calls. Responsible for coordinating client issue escalations and working with the Business Processing Team and others to help resolve client issues and concerns.
Responsible for supervisory oversight of the regulated activities in client services.
Creates and maintains procedures.
Drives performance of the team to ensure all client interactions reflect Nationwide’s outstanding level of service and care. Instills a “client first” attitude in the team.
Works actively to maintain and improve associate and team engagement.
Creates and analyzes reports that provide sales metrics and details around associate performance and client experience.
Monitors service levels and produces detailed reports for leadership team.
Ensures team has the technological resources in place to adequately service clients and monitor call metrics including, but not limited to, call volumes, hold times, call times, down time, etc.
Provides recommendations for enhanced technological resources to handle client calls and increase sales for the firm more efficiently.
Develops and administers a quality control program to help develop associates and ensure clients are consistently receiving outstanding service.
Ensures the development and training program is in place for both new and existing associates to train; mentors and guides team members in all aspects of team’s basic and complex functions and processes.
Works with Solutions Center Manager and Operations Manager to coordinate reallocation of personnel during times of high work or call volumes.
Participates in projects and meetings and is part of the broker-dealer leadership group helping to improve the broker-dealer on a day-to-day and strategic level.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Director and manages team of Nationwide Securities, LLC registered professionals.
Typical Skills and Experiences:
Education: Undergraduate studies in insurance, finance, business preferred.
License/Certification/Designation: FINRA Series 7, Series 24 and Series 63 required, Life & Health and Series 65/66 preferred.
Experience: Three years of leadership experience in operations, call center or service center environment. Experience as a financial advisor or sales team.
Knowledge, Abilities and Skills: Knowledge of call team operations, structure and systems. Proven knowledge of procedures related to broker dealer operations, processing and regulatory requirements. Understands broker dealer terminology. A decisive and knowledgeable decision maker who acts as an escalation point for escalated servicing or client issues. Effective verbal and written communication skills necessary to interact and negotiate with all levels of internal and external contacts. Demonstrated leadership capabilities to effectively train, coach and provide feedback to less experienced associates. Ability to identify and analyze difficult inquiries, solves problems and handles sensitive issues. Ability to effectively operate personal computer with related business software.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.
Values: Regularly and consistently demonstrates Nationwide Values.
Job Conditions:
Overtime Eligibility: Not Eligible (Exempt)
Working Conditions: Normal office environment.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.