About this role:Wells Fargo is seeking a Quality Assurance Administrator to join the Unsecured Lending Operations/Collections and Collection Support department.
Learn more about our career areas and lines of business at wellsfargojobs.com.
In this role, you will:- Monitor and evaluate the quality of inbound or outbound customer calls
- Document quality issues and performance measures for management review
- Oversee a group of service monitors
- Provide information and assists in the feedback and formal education process of other staff
- Work closely with both internal and external customers to meet their service needs
- Act as a subject matter expert
- Provide information and assist in the feedback and education to staff
Required Qualifications:- 2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:- Quality Control experience
- Quality assurance experience
- Understanding and knowledge of major regulatory requirement
- Credit Card, Personal Lending, and Small Business Experience
- Unsecured Lending Operations experience
- Strong analytical skills with high attention to detail and accuracy
- Ability to work effectively in virtual environment where key team members and partners are geographically dispersed
- Experience with ACES, ECaR, Nexidia, FDR, Hogan, Shaw, ECMP, IRRIS, ICMP, CIV, and Oliver
- Disciplined and organized approach to meet daily production standards to ensure high quality of work
- Ability to handle confidential material in a professional manner
- Excellent verbal, written, and interpersonal communication skills
- Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
Job Expectations:- This position is not eligible for Visa Sponsorship.
- This position offers a hybrid work schedule
Locations:- 800 S Jordan Creek Parkway, WEST DES MOINES, IA
- 2800 S. Price Rd. CHANDLER, AZ
- 1525 W. WT Harris Blvd, CHARLOTTE, NC
- 7711 Plantation Rd, ROANOKE, VA
- 3201 N 4th Ave. SIOUX FALLS, SD
Required locations for this position is listed above. Relocation assistance is not available for this position.Posting End Date: 21 Nov 2024
*Job posting may come down early due to volume of applicants. We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
