Overview
Position Summary Details The Lead Cleaner III is responsible for giving direction, motivation, and guidance to a team of cleaners. This work is typically done in a commercial setting ie. Banks, Schools, Warehouses, Office Buildings, Manufacturing facilities, etc.
Schedule: Full-Time Nights
Pay Rate: $21.50 per hour
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Essential Functions - Conducts quality improvement inspections within assigned areas of responsibility
- Ensures quality and satisfaction levels are meeting and/or exceeding expectations
- Assures the highest quality of customer satisfaction
- Assists with Training and Development
- Provides guidance in safety, cleaning processes, procedures, and chemical usage to the cleaning crew
- Counsels crew members regarding tardiness, absenteeism, work performance, etc., using proper documentation procedures
- Leads and participates in a team to ensure the successful completion of assigned tasks
- Responsible for the running and leadership of the shift in the absence of the Supervisor
- When the Supervisor is present, the lead worker may be responsible for directing smaller work groups
- Assists the Supervisor and Shift Manager in the direction and supervision of field employees
- While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor
- Establishes and maintains effective communication and working relationships with co-workers, shift coordinators, supervisors, managers, etc.
- Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities
Responsibilities - Provides leadership and direction to team members
- Provides open communication between field employees and management
- Provides positive coaching to team members
- Assists with the training of housekeeping staff and schedules work assignments
- Assists with making daily and weekly work schedules
- Oversees and performs cleaning operations in assigned building
- Takes care of keys and access cards for the property
- Reports damaged, broken, and out-of-work features/items
- Makes sure premises are secured at all times
- Oversees and performs additional service requests (tag job) in assigned building
- Works with the Area Manager to schedule jobs with the Property Manager and cleaning crew to complete the work
- Coordinates scheduling of cleaning crew
- Oversees the quality of jobs and confirms completion with Area Manager
- Provides training to all new hires assigned to the building
- Attends and participates in all meetings and training sessions involving assigned property and crew
- Completes time sheets, validates timesheet accuracy, and delivers time sheets to the office.
- Check supplies, equipment, and chemicals weekly
- Completes order forms completely and accurately
- Coordinates equipment usage and inventories
- Performs all tasks and duties required of your team
- Miscellaneous duties as assigned
Qualifications - Must be 18 years of age or older.
- Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if available
Preferred Qualifications - Customer Service Experience
- One year of lead or supervisory experience
A good job for someone just entering the workforce or returning to the workforce with limited experience and education.
Military and veteran friendly employer, veterans and candidates with military experience encouraged to apply
