Your Impact
The primary purpose of this role is to oversee the deployment and installation of all IT infrastructure, and end user equipment, for new facilities at Lowe’s (stores, supply chain locations, etc.) or project activity in existing facilities. This involves hands-on, on-site, management to install/deploy IT cabling and fiber backbones, backend computer room equipment (servers, network equipment, etc), and end user device deployment (PCs, printers, phones, handhelds, etc.).
Travel Requirements
The role is 100% travel, and will interface with construction managers/general contractors, electricians, IT vendors, and business operations representatives in order to deliver a turn-key solution for all IT aspects of a new building.
Key Responsibilities
The role will include support for technology products and applications, including computer hardware and software, telecommunications equipment, and networks operating in Lowe's Stores, Supply Chain facilities and corporate office locations. This includes performing tracking and documentation by entering details of problems, status of service requests, and resolutions into the company incident management system. The role also requires the associate to develop documentation for each project.
The individual in this role works the hours and schedule required to support the enterprise and may be on call and/or work alternate schedules to meet the needs of the department. Individuals may be based in any part of the country due to the fact that the role is 100% travel. Travel is primarily M-F each week, but some weekend stays at project sites are required.
What You Will Do:
Travel weekly to Lowe’s new facility (or existing facility) project sites. (Candidate must be willing to travel 100% of time)
Oversee the deployment and installation of all IT infrastructure, and end user equipment, for new/existing facilities at Lowe’s (stores, supply chain locations, etc.).
Hands-on, on-site, management to install/deploy IT cabling and fiber backbones, backend computer room equipment (servers, network equipment, etc), and end user device deployment (PCs, printers, phones, handhelds, etc.).
Interface with construction managers/general contractors, electricians, IT vendors, and business operations representatives in order to deliver a turn-key solution for all IT aspects of a new building.
Perform administrative tasks in accordance to departmental and company policy as it relates to timekeeping, expense reporting, and travel planning.
Provides remote or in-person technical support for technology products and applications, including computer hardware and software, telecommunications equipment, and networks
Serves as an escalation point and mentor for junior staff
Analyzes and prioritizes incoming requests and alerts (as applicable)
Performs tracking and documentation by entering details of problems, status of service requests, and resolutions into the company tracking system
Monitors the resolution of problems to achieve closure; follows up, and provides status updates; follows procedures for incident escalation and notification to leadership
Provides documentation at the close of every project
Interacts with third-party hardware and/or software vendors by initiating and supporting vendor services as necessary and validating vendor quality meets contractual obligations
Researches recurring problems to identify root causes, and collaborates with other IT and business departments to prioritize develop, and implement solutions
Performs the setup and maintenance of computer systems by installing and/or upgrading hardware and software, as appropriate
Contributes to, and helps maintain the knowledge repository for technical support; documents workarounds for problem records; compiles information (e.g., procedures, installation, configuration) related to new technology; develops standard operating procedures
Shares feedback or suggestions by customers to the appropriate internal team
Coordinates meetings with vendors to resolve service failures or issues
Identifies and suggests possible improvements on procedures
Provides support via phone queue, email, chat, alert reports, etc. to resolve difficult, complex, and/or sensitive problems with products and applications by meeting Lowe’s customer service standards (i.e., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly, setting customer expectations and detailed incident documentation)
Creates/updates knowledge articles and support processes
Participates in the execution of disaster recovery and business continuity processes, supporting these events as they arise
Helps draft knowledge documents detailing steps taken to solve a problem to assist in solving the problem should it recur; revises documents as necessary
Sets up workstations with computers and necessary peripheral devices (routers, printers etc.)
Checks computer hardware (HDD, mouse, keyboards etc.) to ensure functionality
Installs and configure appropriate software and functions according to specifications
Provides orientation and guidance to users on how to operate new software and computer equipment (when applicable)
Performs troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
Identifies hardware shortages on-site, and works with the appropriate teams to resolve
Coordinates with third-party support and equipment vendors
Benefits
401k with up to 4.25% match
Bi- annual Cash Bonus
Discounted Employee Stock Purchase Plan (15% discount of strike price)
Tuition-Free Education
10-week Maternity/Paternal Leave
10% Associate Discount
For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Qualifications
Required Qualifications
• 2 years of IT experience in a support or operations environment working with PC or client/server platforms and/or hardware
• Bachelor's degree in Computer Science, CIS, or related field, OR equivalent amount of years of experience in lieu of degree
Preferred Qualifications
• 3 years of experience leading technical or projects teams with or without direct reports
• 3 years of experience working in a large matrixed organization
• 2 years of Lowe's Operations experience
• 3 years of experience working with third-party IT vendors and/or software/hardware suppliers
• 3 years of IT experience in the retail industry
• 3 years of experience writing technical documentation or standard operating procedures related to IT technical support or deployment
• 2 years of experience in an IT role requiring interaction with senior management
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Pay Range: $75,300.00 - $143,100.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
