Overview
Position Summary Details This position is responsible for giving direction, motivation, and guidance to a team of cleaners. This work is typically done in a commercial setting ie. Banks, Schools, Warehouses, Office Buildings, Manufacturing facilities, etc.
Schedule: Monday to Friday (5:00 pm to 1:30 am)
Pay Rate: $22.00 per hour
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on the applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Essential Functions - Conducts quality improvement inspections within assigned areas of responsibility
- Ensures quality and satisfaction levels are meeting and/or exceeding expectations
- Assures the highest quality of customer satisfaction
- Assists with Training and Development
- Provides guidance in safety, cleaning processes, procedures, and chemical usage to the cleaning crew
- Counsels crew members regarding tardiness, absenteeism, work performance, etc., using proper documentation procedures
- Leads and participates in a team to ensure the successful completion of assigned tasks
- Responsible for the running and leadership of the shift in the absence of the Supervisor
- When the Supervisor is present, the lead worker may be responsible for directing smaller work groups
- Assists the Supervisor and Shift Manager in the direction and supervision of field employees
- While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor
- Establishes and maintains effective communication and working relationships with co-workers, shift coordinators, supervisors, managers, etc.
- Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities
Responsibilities - Provides leadership and direction to team members
- Provides open communication between field employees and management
- Provides positive coaching to team members
- Assists with the training of housekeeping staff and schedules work assignments
- Assists with making daily and weekly work schedules
- Oversees and performs cleaning operations in assigned building
- Takes care of keys and access cards for the property
- Reports damaged, broken, and out-of-work features/items
- Makes sure premises are secured at all times
- Oversees and performs additional service requests (tag job) in assigned building
- Works with the Area Manager to schedule jobs with the Property Manager and cleaning crew to complete the work
- Coordinates scheduling of cleaning crew
- Oversees the quality of jobs and confirms completion with Area Manager
- Provides training to all new hires assigned to the building
- Attends and participates in all meetings and training sessions involving assigned property and crew
- Completes time sheets, validates timesheet accuracy, and delivers time sheets to the office.
- Check supplies, equipment, and chemicals weekly
- Completes order forms completely and accurately
- Coordinates equipment usage and inventories
- Performs all tasks and duties required of your team
- Miscellaneous duties as assigned
Qualifications - One year of similar experience preferred.
- Must be 18 years of age or older
