LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.
This role will be hybrid in LinkedIn's Omaha, NE office location.
The Trust Investigations Senior Manager is responsible for leading Trust Investigations’ operational function, a global team with managers and staff located principally in Omaha, NE and Bangalore India. The Sr. Manager will be responsible for setting strategy, ensuring cohesive operations, developing metrics, and ensuring the accuracy of our scaled abuse enforcements. A successful candidate will have experience leading investigations teams and ensuring their insights are applied to Trust systems, including to rules engines and ML systems. This role is cross functional in nature and will expose the right candidate to extensive experience working with various roles in Trust.
Responsibilities:
· Manage a team of senior-level individual contributors and front line managers, holding · · accountability for their performance and results.
· Set clear team and project objectives to drive outcomes aligned with LinkedIn Trust’s goals.
· Work with teams in Engineering, AI and Data roles to ensure investigations and case outcomes inform Trust’s technology strategy
· Manage executive communications and messaging to partners in high consequence abuse investigations
· Develop and maintain healthy team operations that support fast moving casework
· Influence and inform tooling and technology investments that facilitate team operations
· Develop and own measurement strategy that reflects key team performance indicators and individual impact
· Create and uphold a prioritization framework that ensures the team is focused on the right jobs and has the ability to push back on non-goal requests
· Foster a culture of innovation, growth and personal development that enables the team to invest in themselves and their technical capabilities
· Maintain visibility and knowledge of current team operations and the ability to communicate detailed context to leadership and partners when required.
· Lead the team in trend analysis, promoting thorough research and data-driven decision-making for effective fraud and abuse mitigation
· Maintain equitable decision making and inclusive business practices that support a globally distributed team
Basic Qualifications
· Bachelor’s Degree in cyber security, criminal justice or other related technical disciplines, or equivalent technical experience
· 3+ years leading teams focused in a security operations, fraud operations or Trust and Safety context
· Subject matter expertise in account, behavior or content abuse in a social media or user generated content context.
· Experience with open-source investigation techniques and familiarity with a variety of internet research tools
Preferred Qualifications
· Master’s Degree in cyber security, criminal justice or related technical disciplines; AND
· 3+ years experience in one or more of the following areas OR combination thereof 1) Content moderation and policy enforcement and 2)Counter-fraud or financial crime enforcement
· Strong technical acumen and the ability to translate data and investigative outcomes into actionable insights for Engineering and AI partners as well as senior leadership.
· Excellent communication skills, with the ability to inspire and influence across all levels of the organization.
· Proven experience developing and maintaining senior individual contributors, with a strong track record of building high performing teams.
· Proactive threat and fraud hunting against large scale threats
· Experience leading global teams spanning multiple locations/time zones
· Demonstrated ability to navigate complex cross-functional dependencies and drive collaboration across diverse teams.
· Experience working with SQL, Python or similar scripting languages
· Experience working or managing projects that have enterprise-wide impact and/or multi-organization cross functional stakeholders
Suggested Skills:
· Organizational design experience
· Operations Management
· Threat intelligence
LinkedIn is committed to fair and equitable compensation practices.
The pay range for this role is $149,000-247,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.
The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.
Equal Opportunity Statement
LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: https://microsoft.sharepoint.com/:b:/t/LinkedInGCI/EeE8sk7CTIdFmEp9ONzFOTEBM62TPrWLMHs4J1C_QxVTbg?e=5hfhpE. Please reference https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.
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If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@linkedin.com and describe the specific accommodation requested for a disability-related limitation.
Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
-Documents in alternate formats or read aloud to you
-Having interviews in an accessible location
-Being accompanied by a service dog
-Having a sign language interpreter present for the interview
A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.
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As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.
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