Description:
Aduro Advisors is looking for a new member to join our Customer Success team. This person has a background in software technical support and Salesforce administration, or a desire to become a Salesforce administrator.
We are focused on providing our team with flexible hours, a respectful, low-stress culture, and providing you with opportunities to both improve your skills and grow your career.
Aduro Advisors has developed FundPanel, a proprietary cloud-based application on top of Salesforce. The application is a cloud-based software solution tailored to the venture capital and private equity. Designed around a portal for investors, the software is a cost-effective solution that streamlines the back and front-office operations for venture capital funds. Our system combines CRM information, fund data, documents, and works with third party solutions to create a centralized solution.
Aduro Advisor’s FundPanel Customer Success team is a remote team located primarily in the Denver/Boulder Colorado area. We enjoy the challenges and benefits of working remotely along with the empowerment of taking sole ownership of the solutions we produce for our clients. Aduro Advisors offers a challenging environment with lots of room for growth that is balanced with realistic expectations, a supportive team, and respect for your experience. We want to empower you to be your best and feel accomplished as we take our product to a higher level together.
Responsibilities & Duties:
- Route support tickets daily to the relevant people
- Troubleshoot common issues with end users and escalate tickets when needed
- Data-entry and mass-data uploads
- Learn processes, terminology, and use cases of our Venture Capital end-users
- Assist with maintaining our knowledgebase and contribute new articles on common support issues
- Assist users with simple customizations to their Salesforce such as building HTML email templates
- Assist with break-fix resolution for bugs/errors that are reported by users
- Assist with system administration and maintenance of 600+ instances of our application
- Assist in onboarding and training new users
- Dedicate time to continued professional development and certifications
The salary range for the Junior Salesforce Administrator position is $60,000 - $75,000. Salary is determined based on current market data and candidate experience level.
Perks of Working at Aduro:
- Competitive salary
- Health/Dental/Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Paid Time Off (PTO) & company holidays
- 401k with Employer Match
- Company-wide social events and programs
- Dog-friendly office in downtown Denver
Requirements:
- 1+ years of experience with technical support and administration of Salesforce
- 1+ years of experience working directly with customers via phone, email, and screen-share
- Salesforce Admin certification or Trailhead Badges or personal projects are a plus.
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
- Keen critical thinking, problem-solving skills, and attention to detail
- Organizational skills such as task planning and priority management
- Strong Microsoft Excel Skills & any basic experience with coding or desire to learn basic coding
- Ideal candidates must be self-motivated with strong written and verbal communication skills.
- As a member of the Aduro Advisors team, this individual must be able to grow positive, collaborative relationships with clients and colleagues while working independently at home
- Experience or interest in venture capital, private equity, and developing software solutions is a plus.
