Amazon Web Services (AWS) is the leading cloud provider, providing virtual infrastructure, storage, networking, messaging, and many other services to customers all over the world. AWS runs a globally distributed environment, operating at massive levels of scale. Businesses, from start-ups to enterprises, run their operations and applications on AWS’s multi-tenant infrastructure. Governmental organizations are also looking to and depending on AWS for cloud solutions and services.
World Wide Public Sector team is looking for an exceptional Customer Solutions Manager to join our fast growing National Security Sales Team to support sensitive and critical US Intelligence Community (USIC) cloud technologies and activities.
In the role of Customer Solutions Manager, you will spend the majority of your time driving initiatives with the account teams and customers. This role will be responsible being an advocate for the customer as they embark on and continue their cloud journey. The role requires someone that is comfortable working across a highly matrixed environment to solve complex business and technology problems. Ability to understand customer requirements and how they translate into cloud technology is required. Experience working with senior USIC customers and communications skills are also a requirement. You must bring an established understanding of community infrastructures, policies, and operational performance requirements. The role requires the successful candidate to possess highly-refined communication and technical skills, and have an ability to influence, earn trust, and deliver successful outcomes working at all levels of government. This on-site position is based in Annapolis Junction, Maryland.
Core Responsibilities:
- Meet regularly with customer leaders and mission owners to understand customer requirements.
- Participate in and support customer engagements focused on moving from first-call to active project/program moving to AWS.
- Provide programmatic and technical support to workload owners and teams, focusing on functional, operational, and technical optimization.
- Solicit feedback, identify and eliminate blockers, and coordinate AWS resources needed to move initiatives forward.
- Act as the Voice of the Customer to maintain Product Feature Request (PFR) portfolio, including building and maintaining roadmaps, managing PFR prioritization, and identifying and removing blockers.
- Gather and maintain information required to provide Amazon leadership with recommendations on project status, best path forward, and proposed next steps necessary for success.
- Meet regularly with Account Executives to provide status, plan, and manage the transfer of opportunities from prospect to workload in progress.
- Meet regularly with Amazon business leaders (such as customer account teams, hardware and software engineering leaders, and technical program managers).
- Willing to obtain AWS Certified Solutions Architect Associate within six months of hire.
This position requires that the candidate selected be a U.S. citizen, must currently possess and maintain an active TS/SCI security clearance with Polygraph.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
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Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- 8+ years of experience driving technology initiatives including 5+ years of customer-facing experience delivering technology enabled transformations
- Experience in project management and delivery and/or program-management
- Demonstrated technical breadth in AWS and/or Cloud fundamentals
- Effective communication skills (active-listening, verbal, written, and presentation) including progress updates, risk management, execution planning, metrics establishment / tracking, presentations, technical content, public speaking and white papers
- Current, active US Government Security Clearance of TS/SCI with Polygraph
- Experience in external customer-facing role(s) within (Insert Vertical)
- AWS certification(s) and/or other cloud provider certification(s)
- 1+ years of experience implementing AWS/cloud services
- PMP or project management related certification (SCRUM/Agile, Princee2, PgMP, Six Sigma, SAFe etc.)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
